Staff Technical Product Manager - CRM Sales

We re not yesterday s IT department; were Digital Technology. The world around us keeps changing, and so do we. We re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We focus on delivering delightful, secure customer and employee experiences that accelerate ServiceNow s journey to become the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our own products to achieve this.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Job Overview:

As a Technical Product Manager, you will play a critical role in driving the success of our CRM products by bridging the gap between technology and business objectives. You will be responsible for:

• Defining and managing the product roadmap
• Gathering and prioritizing product requirements
• Collaborating with cross-functional teams to ensure successful development and launch of products

Your focus will be on delivering innovative, high-quality solutions that meet stakeholder needs and align with the companys strategic goals.

Our team aspires to create the industry s best intelligent digital Go-to-Market ecosystem, working on a number of highly visible product initiatives! Join us to help make businesses even more successful through our people-centric user experience applications. You will be a key part of the decision-making process, working alongside your business partners to elevate our lead-to-cash processes!

This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

Key Responsibilities:

Product Strategy and Roadmap:

• Develop and communicate a clear product vision and strategy aligned with the companys overall objectives.
• Create and maintain a product roadmap that outlines key features, enhancements, and milestones for the products evolution.

Requirement Gathering and Prioritization:

• Collaborate with stakeholders to gather and prioritize product requirements.
• Define user stories, use cases, and acceptance criteria to guide the development process.

Technical Understanding:

• Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
• Collaborate closely with engineering teams to ensure the technical feasibility of product features.

Ongoing Product Health Inspection:

• As Product Owner, continuously inspect product health by understanding end-user usage, feedback, and existing product issues.
• Provide readouts of product health and recommendations for product roadmap and priorities.

Cross-Functional Collaboration:

• Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
• Foster effective communication and collaboration among team members.

Product Development Oversight:

• Monitor and track product development progress, ensuring it stays on schedule.
• Make critical decisions and trade-offs to meet project objectives.

Performance Metrics and Analysis:

• Establish key performance indicators (KPIs) to measure product success and iterate based on data-driven insights.

Customer Feedback and Iteration:

• Gather and analyze stakeholder feedback to identify opportunities for product improvement.
• Iterate on product features and enhancements to address stakeholder needs and pain points. Qualifications

To be successful in this role you have:

• 8+ years of software product management experience
• Bachelors degree in a relevant field (e.g., Computer Science, Engineering, Business) is