Staff Inbound Product Manager AI Agent

What you get to do in this role:

As the Principal Product Manager, you will lead the strategy, development, and execution of product features, ensuring they align with outcome of driving deflection for our customers.

• Roadmap Development: Define and communicate a strategic roadmap for the Now Assist Conversational AI product. Manage the product backlog by prioritizing AI chat assistant features, defining user stories that align with user needs and market demands.

• Stakeholder Collaboration: Collaborate with cross-functional stakeholders to identify customer pain points, validate product proposals, and drive product adoption and growth.

• Partnership with Engineering and Design: Work closely with engineering and design teams to ensure timely and efficient product delivery, proactively resolving any issues or dependencies that arise.

• Market Analysis: Analyze market trends, customer feedback, and the competitive landscape to inform product decisions and maintain a competitive edge.

• Performance Metrics: Establish and track key performance indicators (KPIs) and success metrics to measure product feature effectiveness, using data-driven insights to iterate and improve offerings.