5 Bank of America Service Specialist Jobs

About US

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

Process overview

Payment Technology Application Support various payment mechanisms like ATM, Debit Card, Zelle, Account to Account transfer.

Application Support through Incident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time

Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh, and upgrades

Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status, and driving for permanent solution. Pursue the root cause of incidents.

Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error.

Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption

Job Description

Responsible for platform stability, proactive job monitoring, issue management resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management code deployment process.

The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.

Responsibilities

Educational Qualifications: B.E./ B Tech / M.E./M Tech /MCA [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)

Experience : 7 to 9 years

Certifications: ITIL Foundation Certification

Foundational skills:

Desired Skills

Communication

Work Timings: 7:30 AM to 4:30 PM or 10:30 AM - 7:30 PM

Job Location: Chennai