Service Specialist

Position Title: Service Specialist - OSS

Location: Mohali

Description:

Are you a motivated leader with a passion for delivering exceptional service and support? Do you thrive in environments where you can mentor and develop a team of skilled professionals? If so, we have an exciting opportunity tailored just for you. AVASO Technology Solutions, a trailblazer in providing high-quality, well-priced, and on-time technology solutions across diverse industry sectors, is currently seeking a OSS Service Coordinator (OSC) with at least 4+ years of experience. In this role, you will work under the direct leadership of the OSS Service Manager and OSS team lead as part of our back-office operations team. As an OSC, you will be responsible for top-down management of resources/technicians, overseeing post-onboarding formalities, managing their skill sets, optimizing resource utilization, coordinating training initiatives, and overseeing background check management, among other key responsibilities. This full-time role demands strong organizational skills, the ability to multitask effectively, and a commitment to follow through on assigned tasks. If you're ready to take the next step in your career and contribute to a dynamic and innovative team, we want to hear from you. Apply now and become a key player in driving our service excellence forward.

We need a self-starter to direct.

• Lead the development of our technicians, fostering a culture of teamwork and open communication aimed at delivering an exceptional customer experience.
• Forge strong connections and manage resources, cultivating an environment of seamless communication and collaboration.
• Collaborate closely with our Global Service Center (Service Desk) to ensure timely dispatch of suitable engineers for all tickets within your region.
• Drive talent acquisition efforts by partnering with the Talent Acquisition team to address new requirements swiftly and effectively.
• Take charge of vetting and screening processes, ensuring prompt turnaround times and seamless onboarding for field engineers.
• Oversee post-onboarding formalities, ensuring alignment with critical project requirements and providing necessary support.
• Enhance the skill level of our engineers, contributing to the creation of a skills heatmap and delivering project-specific training as needed.
• Proactively plan and communicate job forecasts and tasks to engineers, ensuring they are fully prepared and equipped for their assignments.
• Collaborate with the regional manager to manage engineers' monthly expenses, ensuring timely payments and accurate expense records.
• Cultivate an environment that fosters effective communication, positive employee relations, and teamwork. Motivate, empower, and recognize individual and team achievements to drive success.

Your Profile: Skills & Expertise Required Must-Have:

• Foundational understanding of EUC, Networking, Server, Storage, and related technologies.

Essential Qualities and Skills:

• Demonstrated proficiency in handling the above responsibilities.
• Outstanding interpersonal skills that foster effective collaboration and teamwork.
• Strong problem-solving abilities coupled with analytical prowess.
• Exceptional written communication skills for clear and concise correspondence.
• A fervent dedication to structural improvement and process enhancement.
• Seasoned professionalism garnered from relevant experience.
• Stellar verbal communication skills to articulate ideas effectively.
• Eagerness to support and mentor junior colleagues, fostering their growth.
• Superior customer-facing and service-oriented demeanor.
• Proven capability to thrive under pressure and meet deadlines.
• Responsible handling of sensitive and confidential information.
• Inherent self-motivation and a sense of ownership in tasks undertaken.
• Demonstrated initiative and a proactive approach to daily challenges.
• Excel and power BI knowledge and skills a bonus

Join us if you're ready to bring your skills to the forefront and make a difference!