Senior Staff Problem Manager - Servicenow Development

About the Role:

This role is specific to the identification and removal of problems within our customer cloud. Senior Problem Managers play an integral part in ServiceNow s success and we work closely with Development, Infrastructure, and Customer Support to manage known errors, mitigate impact, and drive remediation.

What you get to do in this role:

• Drive root cause investigations
• Ensure the prioritization, planning, and execution of problems achieves the best results for the company and our customers
• Develop and implement evidence-driven process improvement initiatives across the organization
• Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
• Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization Qualifications

To be successful in this role you have:

• Extensive ITIL Expertise: 15+ years of hands-on experience and applied skills in ITIL frameworks, preferably ITIL v3, with expertise in Change, Incident