Service Engineer

Role & responsibilities

• Providing postsales technical support to customers and dealers to achieve superior delivery of service and customer satisfaction objectives
• Analyzing customer and dealer satisfaction data to identify customers and authorized dealers expectations in terms of service and support.
• Supervising and supporting dealers secondary network and work towards its expansion as per the agreed plan and ensuring the CDMS implementation is carried out successfully at all dealerships
• Conducting routine maintenance work like replacing fluids, lubricating parts etc. to increase vehicle functionality and longevity
• Inspecting vehicle parts and analyzing customer complaint registration to diagnose issues accurately and creating plan of actions in terms of repairs, maintenance and upgradation
• Providing post service feedback through Customer Relationship Executive at dealerships and schedule future maintenance sessions
• Ensuring With Warranty, ‘Extended Warranty’ and ‘Post warranty’ vehicle reporting are executed as per plan and defined guidelines
• Studying spares parts consumption patterns and generating spares and lubes order as per defined schedules and guidelinesRole & responsibilities