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2 Microland Service Desk Jobs

IT Service Desk

0-3 years

₹ 0.5 - 3L/yr

Mumbai

3 vacancies

IT Service Desk

Microland

posted 29d ago

Job Role Insights

Flexible timing

Job Description


Responsibilities


1. Handle incoming calls, emails and chat from the users. Some account may require working on

rotational shift

2. Ability to comprehend end users from International locations over the phone

3. Recording, classifying and prioritizing tickets

4. Providing initial support and troubleshooting based on Knowledge Base articles

5. Contributing to Knowledge Base with new articles

6. Taking a remote of an end users machine if required while troubleshooting

7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not

resolved during initial support

8. Monitoring the status and documenting the progress towards resolution of all open tickets

9. Keeping affected users informed about the progress.

10. Escalating the process if necessary

11. Resolution confirmation and closure of tickets within the SLA

12. Attend trainings and complete certifications for set competencies.

Technical Skills

1. Ability to differentiate between different type of IT assets

2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7,

Windows 10 and Windows 11

3. Understanding of desktop applications and how do they work, installation & uninstallation

4. Ability to support users in business applications based on SOPs

5. Troubleshooting Desktop/Application remotely

6. Ability to carry out Disk management, Disk Encryption, Wireless configuration

7. Ability to check utilization and availability, ability to perform start up and shut down services

by following SOP

8. Ability to Install and configure email client, troubleshoot connectivity issues

9. Ability to troubleshoot calls for printers & copiers locally and remotely

Backup and Recovery: (Required for Tech Support)

1. Technical understanding of native backup management tools & different types of backups

2. Ability to isolate system issues to back up job issues

3. Ability to provide SOP based support for configuring & troubleshooting backup related issues

4. Basic Networking (Protocols/OSI Layers/IP address)

5. Desired Skills:- Basic understanding of virtual infrastructure (VMware, Hyper-V, Citrix) and

Cloud (AWS, Azure and Google cloud) – (For MSP)

6. Desired Skills:- Understanding of domain setup & ability to add / remove computers to

domain – (For MSP and Enterprise)

Behavioral & Functional skills

1. Good verbal & written communication skills

2. Time management

3. Ability to collaborate and work in a team

4. Basic understanding of ITIL

5. Decision making

6. Problem solving

7. Planning, organizing & prioritizing

8. Active listening skills



Note: Freshers please don't apply, preferred candidates who are within Mumbai location and who are ready to work in Malad Location.


Interested candidates please mail your updated resume with Below details to @Divya.Arjun@microland.com



Total Experience:

Relevant Experience:

Current CTC:

Expected CTC

Notice Period:



Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Desk roles with real interview advice

People are getting interviews at Microland through

(based on 89 Microland interviews)
Job Portal
Referral
Campus Placement
Walkin
Company Website
Recruitment Consultant
50%
13%
10%
4%
2%
2%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Service Desk at Microland are saying

Service Desk salary at Microland

reported by 1 employee
₹2.7 L/yr - ₹3.5 L/yr
15% less than the average Service Desk Salary in India
View more details

What Microland employees are saying about work life

based on 1.5k employees
60%
47%
68%
84%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Microland Mumbai Office Location

View all
Lower Parel Office
Microland Ltd, 201, Phoenix House, A Wing, S B Road Lower Parel
Mumbai - 400013

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