filter salaries All Filters

12 Service Desk Executive Jobs

Service Desk Executive

0-5 years

₹ 3 - 6L/yr

Hyderabad / Secunderabad

10 vacancies

Service Desk Executive

Tech Mahindra

posted 2d ago

Job Role Insights

Flexible timing

Job Description

We are Hiring
Please go through the Job description below before applying


Technical Skill set • Voice Call Handling: excellent knowledge of handing voice calls and multitasking. • Email Communication: professional email writing skills. • Chat Communication: professional chat writing skills and multitasking. • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. • Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc • Printers: Hands on experience on managing printers (Local & Network printers) - Lex • Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. • ITIL: Knowledge of ITIL processes and procedures. • A+: knowledge of A+ processes and procedures. • KM: Knowledge management understanding, review & create new knowledge articles.


Key Performance Indicators (KPIs): • Ensure all the User contacts are responded within the defined Turn Around Time • All the L1 Incidents are resolved as per the defined Resolutions Timelines • Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. • Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. • Taking ownership of calls/emails logged by his/her colleagues in his/her absence. • Mentoring and providing floor support to the newly joined associates. • Should be proactive in assisting the colleagues, during High Volume Time.


Requirement -


WORK FROM OFFICE

LOCATION - HYDERABAD (Bahadurpally)


Excellent English Communication is Required


1.Graduate

2. Freshers with Technical knowledge can apply

3. 24/7 Shifts

4. 5days working , 2 rotational off

5. Immediate joiners only

6. Compensation - Fresher 3LPA, EXP - UPTO 6LPA (Depends on last drawn )


Interested candidates please call at 9875622051 (HR Shruti)


Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Desk Executive roles with real interview advice

What Service Desk Executive at Tech Mahindra are saying

Service Desk Executive salary at Tech Mahindra

reported by 20 employees
Lock Unlock
₹2.4 L/yr - ₹6 L/yr
24% more than the average Service Desk Executive Salary in India
View more details

What Tech Mahindra employees are saying about work life

based on 35.4k employees
62%
56%
64%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Tech Mahindra Benefits

Submitted by Company
Diversity and Inclusion
Parental Care Leave
Paid Time Off & Public Holiday
Work From Home
Advance Leave
Bereavement Leave +1 more
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Gymnasium +6 more
View more benefits

Compare Tech Mahindra with

Infosys

3.6
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Wipro

3.7
Compare

TCS

3.7
Compare

IBM

4.0
Compare

Capgemini

3.7
Compare

Google

4.4
Compare

HCLTech

3.5
Compare

LTIMindtree

3.8
Compare

Genpact

3.8
Compare

DXC Technology

3.7
Compare

Mphasis

3.4
Compare

HCL Group

3.6
Compare

eClerx

3.3
Compare

L&T Technology Services

3.3
Compare

Coforge

3.3
Compare

Cyient

3.6
Compare

Persistent Systems

3.5
Compare

NTT Data

3.9
Compare

Similar Jobs for you

Service Desk Engineer at Progressive Infotech

Mumbai Suburban

2-5 Yrs

₹ 1.25-3 LPA

Service Desk Engineer at Wipro

Kolkata, Pune + 1

0-4 Yrs

₹ 1.75-6.5 LPA

Service Desk Executive at Tech Mahindra

Noida, Hyderabad / Secunderabad

1-5 Yrs

₹ 3-5.5 LPA

Help Desk Engineer at Team Computers

Mumbai

2-6 Yrs

₹ 1-3 LPA

Service Desk Engineer at Wipro

Kolkata, Pune + 1

1-5 Yrs

₹ 3.5-7.5 LPA

Service Desk Engineer at Wipro

Kolkata, Bangalore / Bengaluru

0-3 Yrs

₹ 3.5-6 LPA

Service Desk Executive at Sureworks Infotech

Bangalore / Bengaluru

2-4 Yrs

₹ 3-3.5 LPA

Service Desk L1 at Wipro

Kolkata

1-4 Yrs

₹ 1-6 LPA

Service Desk at Wipro

Kolkata, Pune + 1

0-4 Yrs

₹ 0.5-3 LPA

Service Desk Analyst at Wipro Limited

Chennai

2-7 Yrs

₹ 4-9 LPA

Tech Mahindra Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
Infocity - Special Economic Zone, Tower - I,Plot No. 22 to 34, Hi-Tech City, Madhapur Hyderabad 500081 (Telangana) India Hyderabad
500081
Hyderabad Office
Technology Centre Survey No. 62/1 A, Qutubullapur Mandal Bahadurpally Village, District - Ranga Reddy Hyderabad - 500043 (Telangana) India Hyderabad
500043

0-5 Yrs

₹ 3 - 6L/yr

Hyderabad / Secunderabad

2d ago·via naukri.com

1-5 Yrs

₹ 3 - 5.5L/yr

Noida, Hyderabad / Secunderabad

1mon ago·via naukri.com

0-3 Yrs

Bangalore / Bengaluru

7d ago·via naukri.com

2-4 Yrs

₹ 3 - 3.5L/yr

Bangalore / Bengaluru

16d ago·via naukri.com

Service Desk Executive @Bangalore And Pune Rs 4LPA

KVC CONSULTANTS LTD

1-6 Yrs

₹ 4 - 4.5L/yr

Pune, Bangalore / Bengaluru

1d ago·via naukri.com

Service Desk Executive

Right Move Staffing

1-5 Yrs

₹ 6 - 6.5L/yr

Kolkata, Bangalore / Bengaluru

10d ago·via naukri.com

INT Service Desk Executive @Bangalore/Pune Rs 4 LPA

KVC CONSULTANTS LTD

1-4 Yrs

₹ 4 - 4.5L/yr

Pune, Bangalore / Bengaluru

21d ago·via naukri.com

Service Desk Executive

Quotient Consultancy

1-6 Yrs

₹ 2.5 - 3.5L/yr

Mumbai

21d ago·via naukri.com

Service Desk Executive @Bangalore/Pune Rs 4 LPA

KVC CONSULTANTS LTD

1-4 Yrs

₹ 4 - 4.5L/yr

Pune, Bangalore / Bengaluru

23d ago·via naukri.com

Service Desk Executive

Hird Services

0-5 Yrs

Ahmedabad, Bangalore / Bengaluru

29d ago·via naukri.com
How was your last interview experience?
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent