Service Desk Engineer

Location: Bangalore, Chennai

Experience: 4 -6 Years

Notice Period: Immediate to 15 Days

CTC: 10-15 LPA

Overview

As a Service Desk Engineer, you will play a crucial role in supporting end users by resolving application problems, managing system administration tasks, and addressing network-related issues. This role requires working collaboratively with a dynamic team committed to delivering excellent IT service management. The position offers opportunities for professional development, growth, and a focus on fostering a collaborative and inclusive company culture.

Responsibilities

• Act as the first point of contact for diagnosing, prioritizing, and resolving IT incidents reported via multiple channels.
• Provide in-house training for end users on MS Office applications and other tools.
• Configure, image, and deploy new systems for users.
• Escalate unresolved issues to Level 2 and Level 3 support teams as necessary.
• Maintain meticulous logs of all support requests in the incident management tool.
• Publish and update support documentation to assist staff in navigating requests and troubleshooting common issues.
• Manage the hardware and software asset lifecycle.
• Handle security incidents and malware issues as the first point of contact.
• Collaborate with other IT teams to support system upgrades and new deployments.

Requirements

• Proven experience as a Service Desk Engineer or in a similar role.
• Strong technical expertise in Windows, MAC, and Linux environments.
• Familiarity with Active Directory for managing user accounts and permissions.
• Experience with remote desktop tools and troubleshooting techniques.
• Excellent communication and interpersonal skills with a customer-oriented mindset.
• Ability to work in a 24x7 environment with rotating shifts.
• Relevant IT certifications (e.g., ITIL, CompTIA A+) are highly desirable.
• A bachelor's degree in Computer Science or a related field is preferred.

Benefits

• Competitive healthcare coverage.
• Generous paid time-off policy.
• Professional development and training opportunities.
• Flexible work environment with potential for remote work.
• Access to wellness programs and resources.
• Additional perks such as employee discounts and performance bonuses.

If you are passionate about IT service management and are eager to join a forward-thinking team, we encourage you to apply!