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2 Coforge Service Desk Engineer Jobs

Service Desk Engineer (3-8 yrs)

3-8 years

Service Desk Engineer (3-8 yrs)

Coforge

posted 8d ago

Job Role Insights

Flexible timing

Job Description

Job Description :

- 3 - 8 years' experience in customer ServiceDesk or Help Desk environment.

- Handle Tier 1 help desk escalations through the company's internal ticketing system.

- Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.

- Perform basic windows administration such as password resets, file and folder administration.

- Basic internet connection troubleshooting, VPN troubleshooting.

- Escalates more complex technical problems to Technical Support Specialist or other IT specialists as appropriate.

- Follow up on outstanding requests and ensure timely resolution.

- Fully document troubleshooting steps and create knowledge-base articles of resolutions.

- Adhere to established IT policies, procedures and standards and ensure their conformance with information systems, goals, and procedures.

- Follow the established standards for documenting tickets, configurations, and standard operating procedures.

- Responsible for compliance policy adherence including password management, documentation, maintenance, provisioning access, and data protection procedures.

- Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.

- Interact with IT management through timely reporting of operational activities, and with all team members on support issues.

Notice Period : 0 to 30 days.


Functional Areas: IT Hardware & Telecom

Read full job description

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What Service Desk Engineer at Coforge are saying

Service Desk Engineer salary at Coforge

reported by 13 employees with 1-8 years exp.
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₹2.3 L/yr - ₹8 L/yr
38% more than the average Service Desk Engineer Salary in India
View more details

What Coforge employees are saying about work life

based on 4.8k employees
55%
83%
66%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Coforge Benefits

Submitted by Company
Flexible choice of pay components
Company Paid Mediclaim, AD&D and life
Higher Education Sponsorship
Wedding allowance, Investment seeding for child birth, Executive health checkups
Submitted by Employees
Cafeteria
Gymnasium
Work From Home
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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Coforge Hyderabad / Secunderabad Office Location

View all
Hyderabad/Secunderabad, Telangana Office
8th Floor, D.No.2-9/90/1/AUC/8F AU Infinium, Situated at Sy. No.90/1 Hyderabad/Secunderabad, Telangana
500032

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