Coforge - Service Delivery Manager (12-20 yrs)

Service Delivery Manager :

- Should have experience in both INFRA as well as AMS, as we will supporting applications as well as Infra side of things for Banking.

- Banking/Payments domain experience is must.

- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

- Experience of rebadging resources would be great to have.

- Experience in stakeholder management and project governance.

- Experience in Payments(RTP).

- Creates and Maintains Project Plans : Develops, and continually updates, detailed project/program management plans.

- Develops work breakdown structures based on the project objectives and scope.

- Ensures PM methodology is adhered to.

- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Manage Project Status Reporting :

- Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.

Develop and Maintain Project Schedules :

- Incorporates regular updates from each functional team.

- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

- Should exhibit maturity is collaborating with senior members of customer team and establish effective governance.

- Analysing third-party as well as internal processes, and creating strategies for service delivery optimization