Workday Service Delivery Lead - APAC Shift

Shift Time: APAC

Why were hiring:

At WPP, technology is at the heart of everything we do, and it is Enterprise Technology s mission to enable everyone to collaborate, create and thrive. Enterprise Technology is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP s petabytes of data.

We are expanding the team to support our global Workday deployment that will utilise HCM, PSA and FINS in APAC. The Team will grow during 2025 as we prepare to deploy HCM across our top five global markets.

Reporting to the Workday Services Service Manager, the purpose of this role is to manage the Service Delivery of Workday in APAC, aligned to specific agencies. this role key to the operational running of the Workday Services Team. This role will manage ITIL processes such Incident, Request, Change and Release for HCM, FINS and PSA in region. This role will also be the escalation point for P1 tickets and the preparation of regular service reports, that will be presented to the business, detailing service level performance. This role will also be heavily involved in multiple go-live readiness activities on future releasees. In essence, you will be the point of contact for any queries regarding supported Workday Services applications, from requirements gathering to operations and support.

This is an exciting and varied role in a dynamic organisation where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Implementation Team and People Teams to understand, improve and deliver an efficient and effective solution.

What youll be doing:

What youll need:

Previous experience of Service Management around Workday or similar Tier 1 ERP SaaS Services preferable

Who you are:

Youre open

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We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

Youre optimistic

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We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What well give you:

Passionate, inspired people - We promote a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

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