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Service Delivery Lead
TimesPro
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The incumbent will be responsible for managing the entire Operations for the enterprise vertical.
Roles and Responsibilities:
- Complete ownership of Enterprise training operations for all verticals
- Responsible for end-to-end project operations - project management, team management, budget and timelines
- Build new hunting & farming opportunities from various corporates.
- Establish strong contact with key stakeholders for mapping training opportunities, budget and timelines
- Maintain and submit training reports and documents
- Keep control of your calendar in a proactive way, Create Pre-Journey plan (PJP) in consent with the Stake holders
- Sharing daily/weekly progress report of project deliverables & timelines.
- Deliver outstanding service for all the Enterprise business.
Job Requirement
1. 10-15 years of which should have at least 8-10 years in hard core training handling multiple projects, multiple clients and training programs with exposure primarily in the B2B space.
2. 10 Years plus in Team management role managing multiple projects.
3.Must have led a large team in excess of 50+ On roll + consultants.
4.Excellent Stakeholder management with having worked in direct circle of CXOs and relevant leadership role.
5.Excellent Project Management skills through meticulous planning & execution.
6.Strong credential of developing and maintaining relationships with Possess the ability of assessing market needs; gathering and synthesizing requirements from customers; understanding the competitive environment. Communicating the customer value proposition and build business case to optimize revenue.
Knowledge
Knowledge & understanding of enterprise L&D ecosystem.
Attributes
- Drive for result - Self-starter, self-driver, confident and initiative taker
- Customer Focus - Provides courteous, timely, and helpful service to encourage client loyalty.
- Quality Focus - Strives to meet quality standards and produce quality work products.
- Developing People - Support Coaching, training & guiding people.
- Collaborative working with cross functional team
- Comfortable selling to mid and upper level executives
- Exceptional interpersonal and communication skills.
Graduate preferably Post Graduate - Any discipline, with relevant training, large & multiple project management, stakeholder experience with the ability to manage end to end operations
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
TimesPro Benefits
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TimesPro Mumbai Office Location
Mumbai Office
Headquarter
G 02 1802, Lotus corporate park, Off, Western Express Hwy, Geetanjali Railway Colony, Laxmi Nagar, Jogeshwari Mumbai, Maharashtra 400063
Mumbai
400063
400063
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