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4.0

based on 262 Reviews

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1 IT By Design Service Coordinator Job

Service Coordinator Lead

3-6 years

Chandigarh

1 vacancy

Service Coordinator Lead

IT By Design

posted 26d ago

Job Description

Job Overview

Service Coordination Lead takes responsibility for all service representatives that they are successfully helping customers. The lead will ensure the smooth functioning of day to day operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. Includes team management along with providing effective guidance. The major responsibility will include supervising, managing and motivating team members on a daily basis. Ultimately, you should lead by setting a good example and engage the team to achieve goals. A Service Coordination team lead needs to have a deep understanding of c ommunication, organization, management, leadership and critical thinking, but they should also be personable and capable enough to effectively lead a team and collaborate with others.

Responsibilities and Duties

  • Oversee all employee interaction with customers, ensuring close adherence to company policies
  • Maintain and update service policies, making adjustments to better serve customers
  • Interact with clients, providing service tactfully at all times
  • Resolve conflicts customers have, prioritizing building relationships and earning future business from guests
  • Establish a standard set of service requirements; create training workshop to ensure all the service coordinators fully understand the requirements and are capable of following it precisely.
  • Perform ticket triaging and ticket management with understanding of SLAs, escalating when necessary
  • Conduct reviews, evaluations, and risk assessments
  • Perform root cause analysis and apply learnings to establish new procedures and best practices
  • Willing and able to work on holidays/weekends/nightshift (24x7x365 support) and have demonstrated ability to handle stressful situations
  • Communicate with stakeholders in timely manner to deliver world class and customer centric support services
  • Document and report on all identified defects
  • Develop user documentation, knowledge base, and self-help content
  • Be proactive and identify areas for monitoring, self-healing and alarm improvements
  • Contribute to 24/7/365 on-call rotation
  • Determine and define clear deliverables, roles and responsibilities for staff members
  • Schedule recurring internal and customer facing meetings



Requirement

  • Bachelor degree in business or communication and enrollment in similar master s degree program required
  • Highly organized and capable of filling administrative tasks quickly
  • Four years of working experience in customer service management mandatory, Strong communication skills, including both verbal and interpersonal.
  • Excellent verbal and written communication skills with experience in communicating with clients based outside India.
  • Ability to manage a team effectively.
  • Experience of providing structured feedback and coaching others.
  • Be communicative and social, assertive and enthusiastic
  • Adaptability to work in roatational sheets
  • Consistently meeting all agreed productivity parameters as defined for the process
  • Critical thinker and problem-solving skills
  • Capable of managing own workload with minimal supervision to tight deadlines.
  • Strong written, verbal, and presentation skills
  • Able to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution.
  • Proven success in a corporate setting, working with all levels of management
  • Professional Certifications, such as: ITIL.

Employment Type: Full Time, Permanent

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People are getting interviews at IT By Design through

(based on 23 IT By Design interviews)
Job Portal
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Company Website
Walkin
44%
13%
13%
4%
4%
22% candidates got the interview through other sources.
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What Service Coordinator at IT By Design are saying

4.5
 Rating based on 5 Service Coordinator reviews

Likes

As a new joiner at IT by Design, I've quickly come to appreciate the vibrant culture and the high-quality training provided. The atmosphere here fosters a sense of inclusivity and teamwork, making it easy to integrate and feel valued right from the start. The training sessions have been comprehensive and well-organized, equipping me..Read More

Dislikes

No.

Read 5 reviews

Service Coordinator salary at IT By Design

reported by 10 employees
₹4.3 L/yr - ₹6 L/yr
54% more than the average Service Coordinator Salary in India
View more details

What IT By Design employees are saying about work life

based on 262 employees
52%
67%
80%
71%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

IT By Design Benefits

Submitted by Company
Cafeteria
Team Outings
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Health Insurance
Work From Home
Job Training
Cafeteria
Soft Skill Training
Team Outings +6 more
View more benefits

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IT By Design Chandigarh Office Location

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Chandigarh, Chandigarh Office
Plot No 13-A, 3rd Floor, Rajiv Gandhi Chandigarh Technology Park, Manimajra, Chandigarh, 160101 Chandigarh, Chandigarh

Service Coordinator Lead

3-6 Yrs

Chandigarh

26d ago·via naukri.com
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