Enpass Technologies - Senior Technical Writer (5-8 yrs)

Key Responsibilities :

Documentation Structure and Strategy :

- Constantly improve the documentation structure to ensure consistency and accessibility across all materials.

- Refine the overall strategy for documentation, identifying areas for improvement and keeping content relevant.

- Evaluate and adapt content to meet the needs of different user bases (e.g., B2B enterprise clients and B2C customers).

Content Creation and Updates :

- Create and maintain documentation for product releases, including release notes, feature highlights, and updates.

- Regularly update and enhance support materials, such as :

- User manuals

- FAQs

- Troubleshooting guides

- Platform-specific guides

- Develop comprehensive customer use case documents that illustrate real-world applications of the product.

- Develop comprehensive, technically accurate content tailored to enterprise audiences.

- Create and maintain implementation guides for specific use cases of enterprise grade solutions.

- Knowledge Management and Analytics:

- Identify gaps in internal and external knowledge bases and address them as needed.

- Track documentation performance using analytics tools, measuring KPIs like usage, relevance, and engagement, and optimize content accordingly.

Content Innovation and adaptability :

- Adapt documentation for multiple formats (PDFs, web pages, eBooks brochures) and ensure compatibility across platforms.

- Develop creative and visually engaging content, including infographics, flowcharts, and video tutorials.

- Stay updated on emerging trends in technical writing, tools, and enterprise technologies to bring fresh ideas to the documentation process.

Required Skills & Qualifications :

- Bachelor's Degree with experience in technical writing and/or technical documentation for software systems.

- 5+ years of experience in technical writing, preferably in Enterprise SaaS or related fields.

- Proven expertise in creating and managing content for B2B and B2C audiences.

- Hands-on experience with help authoring tools like Confluence wiki, Document 360, Adobe RoboHelp, or similar platforms.

- Understanding of enterprise technologies and frameworks.

- Strong ability to create customer-centric content such as release notes, user manuals, and customer success stories.

- Knowledge of cybersecurity concepts (password management, encryption, compliance standards) is a plus.

- Exceptional analytical skills to identify gaps and track documentation performance.

- Expertise in managing documentation structures, version control, and creating strategies to redefine content.