Zeptonow - Senior Technical Support Engineer (4-10 yrs)

Location : Bangalore

Responsibilities :

- L2 & L3 level of investigation of any issue (including functional or technical issue).

- Root cause analysis of issues by debugging in logs,DB or code.

- Manage and update different scripts as per daily basis requirements.

- Perform quick impact analysis during incident and quick recovery post incident.

- Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.

- Coordinate for system and application releases with the development team and manage the gaps in implementation or risk assessment.

- Troubleshoot areas of performance and identify effective solutions to resolve issues both immediate and for the longer term.

- Work closely with different stakeholders including Operations, customer experience, Product, finance, Risk & fraud management team etc..

- Generate reports based on Internal/External requests.

- Maintain documentation for internal team

- Perform ITIL practices and motivate junior team members to adhere to the same.

Requirements :

- Education : B. Tech/MCA/M. S (from well known institutes).

- Having 4-6 years of experience in Application Support.

- Good experience with any of the programming languages like Python , Java..

- Having knowledge of AWS,Mongo,Rest API, Jenkins,SQL, Athena, Postgres.

- Good experience with any scripting languages Python\Unix.

- Good understanding of DB and having good command on SQL.

- Sound understanding of SDLC life cycle and Agile methodologies.

- Good in ITIL practices.

- Experience with any of the ticketing tools (preferably JIRA).

- Should have strong decision making capabilities w. r. t. choosing new frameworks, approaches etc.

- Understanding deployment and monitoring is desirable but not mandatory.

- Hands on experience in monitoring tools like New Relic, Grafana, AWS Cloudwatch etc.

- Good communication skill with logical & analytical approach to solve business problems quickly.

- Ability to handle pressure in a fast paced environment.

- Ability to provide support in extended hours whenever needed