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1 IntegriChain Senior Technical Support Analyst Job
Senior Technical Support Analyst
IntegriChain
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Position Details
- Respond to service requests and incidents for production environment.
- Perform a root cause analysis for application issues reported by the customer.
- Collaborate with other product teams/stakeholders to ensure timely resolution of customer issues.
- Assist in application configuration to ensure various components are communicating with one another.
- Lead customer discussions around status updates, functional training, and application workshops.
- Maintain quality and strict adherence to set SLA and the SOP.
- Should be flexible to work in a rotational USA shift timing. (IST 09.30PM to 06.30AM)
- Candidate should be willing to follow the USA holiday calendar.
Job Profile
- Triaging high-priority Application Support Tickets.
- Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user/customer.
- Any new process or change to an existing process to be documented and/or creating new SOPs.
- Perform impact analysis and manual testing.
- Ticketing customer issues and tracking them to closure.
- Perform support functions in rotational shift environment on monthly basis.
- Complying with additional customer-specific controls, where relevant.
- Improving processes by ensuring operating procedures are up-to-date and relevant.
- Enhancing application quality by identifying and recommending areas of improvement.
Skill Set
- Certification in MS SQL
- Demonstrative knowledge of SQL stored procedures, functions, triggers in MSSQL.
- Be able to understand technical specs and
Employment Type: Full Time, Permanent
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People are getting interviews at IntegriChain through
People are getting interviews through
(based on 4 IntegriChain interviews)
Job Portal
25%
75% candidates got the interview through other sources.
Moderate
Confidence
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What Senior Technical Support Analyst at IntegriChain are saying
Senior Technical Support Analyst salary at IntegriChain
reported by
3
employees
with 4-7
years exp.
₹9.4
L/yr - ₹16.5
L/yr
53%
more
than the average Senior Technical Support Analyst Salary in India
View more details
What IntegriChain employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
IntegriChain Benefits
View more benefits
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