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Sr Technical Consultant - (L2 Support Engineer, DBMS, Troubleshooting)
4-8 years
Hyderabad / Secunderabad, Bangalore / Bengaluru
1 vacancy
Sr Technical Consultant - (L2 Support Engineer, DBMS, Troubleshooting)
Blue Yonder
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach
- Own Tier 2 support as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service
- Passionately collaborate and engage within and beyond his/her team with empathy
- Build and demonstrate moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.
- Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork
- Add value by developing knowledge article as well as working on operational improvements
Our current technical environment:
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc.
- Code debugging in relevant programming languages
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues
- Deliver excellent customer experience by resolving solution cases (both customer and system created) mostly of moderate complexity.
- Own Tier 2 customer Support. Consistently achieve high customer satisfaction by displaying end-to-end ownership, engagement and pro-activeness.
- Actively engage in application health monitoring using M&D tools
- Attend case quality training and ensure adherence to SLA/SLO and quality practices
- Identify and implement opportunities for early detection and resolution of incidents
- Proactively seeks guidance, strives and commits to improve service quality
- Work in shifts and provide OOH support to facilitate 24x7 customer support
- Communicate (verbal and written) effectively with the customers. Support junior team members in achieving effective
- Collaborate relentlessly, passionately and respectfully with various BY teams and partners
- Lead by example demonstrating professionalism during internal and external conversations. Understands cultural differences and diversity.
- Balance between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)
Employment Type: Full Time, Permanent
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What Senior Technical Consultant at Blue Yonder are saying
Rating based on 17 Senior Technical Consultant
reviews
Anonymous · Engineering - Software & QA
Good work culture . employee friendly
- Salary - Excellent+6 more
Long work hours.frequent management change
Senior Technical Consultant salary at Blue Yonder
What Blue Yonder employees are saying about work life
Blue Yonder Benefits
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Blue Yonder Hyderabad / Secunderabad Office Location
Telangana 500032
Sr Technical Consultant - (L2 Support Engineer, DBMS, Troubleshooting)
4-8 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
