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1 KocharTech Senior Team Leader Operations Job
Sr. Team Leader Operations
KocharTech
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage a team of sales executives, ensuring that they adhere to company policies and procedures
- Handle escalated customer complaints and work to resolve them quickly and effectively
- Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time
- Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction
- Coach and train team members to improve their skills and knowledge
- Conduct regular performance evaluations and provide feedback to team members
- Collaborate with cross-functional teams to develop and implement customer service initiatives
- Prepare and present regular reports on team performance to the management team
- Previous experience in sales process.
- Proven leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to handle difficult and escalated customer situations.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in MS Office and BPO software.
- Flexibility to work different shifts, including evenings and weekends.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Team Leader Operations roles with real interview advice
What Senior Team Leader Operations at KocharTech are saying
Rating based on 4 Senior Team Leader Operations
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Likes
Most Pathetic Management systems
Dislikes
Internal Management systems so pathetic, no such perfect policy for employees.
- Skill development - Bad+5 more
Senior Team Leader Operations salary at KocharTech
reported by
13
employees
with 4-11
years exp.
₹2.3
L/yr - ₹5.2
L/yr
34%
less
than the average Senior Team Leader Operations Salary in India
View more details
What KocharTech employees are saying about work life
based on 2.1k employees
Flexible timing
Rotational Shift
No travel
Day Shift
KocharTech Benefits
View more benefits
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