Senior Software Engineer

ServiceNow Implementation, Upgrade and maintenance experience
Perform day to day administration of the ServiceNow.
Maintain business services and configuration item relationships in ServiceNow.
Develop and manage application code, user interface, and third-party integration components.
Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual etc
Performs core configuration tasks including system policies, business rules and client scripts.
Manages data with Tables, the CMDB, Import Sets, and Update Sets.
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
Performs migration activities Dev to QA, QA to Prod.
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
Working on creation and customization of complex workflows and custom workflow activities.
Worked with transform maps, data sources and different transform scripts for data loads and management.
Working with schedule jobs, events and triggers to manage business needs and handle background work.
Working with complex UI customization and UI macros.
Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad