AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Premium Employer
i
This company page is being actively managed by
Infinite Computer Solutions Team. If you also belong to the team, you
can get access from
here
Infinite Computer Solutions
Compare
All Filters
26 Infinite Computer Solutions Senior Software Engineer Jobs
Senior Software Engineer
8-13 years
Hyderabad / Secunderabad
1 vacancy
Senior Software Engineer
Infinite Computer Solutions
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments.
Responsibilities:
Solution Design and Architecture:
Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability.
Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.
Implementation and Configuration:
Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases.
Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications.
Technical Consultation and Support:
Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions.
Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.
Performance Optimization and Tuning:
Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.
Training and Knowledge Transfer:
Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies.
Vendor Management and Relationship Building:
Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends.
Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings.
Skills and qualifications:
Bachelors or masters degree in computer science, Information Technology, or related field.
10+ years of experience in contact center technology implementation, with a focus on Genesys solutions.
Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR).
Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Effective communication, collaboration, and stakeholder management skills.
Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments.
Responsibilities:
Solution Design and Architecture:
Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability.
Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives.
Implementation and Configuration:
Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases.
Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications.
Technical Consultation and Support:
Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions.
Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments.
Performance Optimization and Tuning:
Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.
Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions.
Training and Knowledge Transfer:
Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies.
Vendor Management and Relationship Building:
Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends.
Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings.
Skills and qualifications:
Bachelors or masters degree in computer science, Information Technology, or related field.
10+ years of experience in contact center technology implementation, with a focus on Genesys solutions.
Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR).
Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Effective communication, collaboration, and stakeholder management skills.
Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
Employment Type: Full Time, Permanent
Read full job descriptionInfinite Computer Solutions Interview Questions & Tips
Prepare for Infinite Computer Solutions Senior Software Engineer roles with real interview advice
What Senior Software Engineer at Infinite Computer Solutions are saying
Rating based on 128 Senior Software Engineer
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Freshers will get more salary as compare to experince Good for freshers not for experienced person. They will not give work what you have learn they will assign other than what you interested .
Dislikes
There is no up skills With out hikes promotions will get. There is no use of promotions salary will same With out salary no other benifts Only work no cultural activities
- Salary - Poor
+4 more
Senior Software Engineer salary at Infinite Computer Solutions
reported by
1.3k
employees
with 2-10
years exp.
₹6.5
L/yr - ₹22
L/yr
16%
less
than the average Senior Software Engineer Salary in India
View more details
What Infinite Computer Solutions employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infinite Computer Solutions Benefits
Submitted by Company
Health & Insurance Financial Benefits Professional Support & Learning Office Perks Time Off
Submitted by Employees
View more benefits 
Compare Infinite Computer Solutions with
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Infosys
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
KPIT Technologies
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Bosch Global Software Technologies
Compare
UST
Compare
Nagarro
Compare
Hewlett Packard Enterprise
Compare
ITC Infotech
Compare
Publicis Sapient
Compare
Synechron
Compare
Similar Jobs for you
Infinite Computer Solutions Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
9th Floor, Western Aqua, Whitefields, HiTech City, Hyderabad, TG 500081
Hyderabad / Secunderabad, Telangana
Share an Interview