Add office photos
Engaged Employer
i
This company page is being actively managed by
Icertis Team. If you also belong to the team, you
can get access from
here
Icertis
Compare
All Filters
6 Icertis Senior Software Engineer Jobs
Senior Software Engineer, Customer Support (Tech)
Icertis
posted 21hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Troubleshoot and resolve customer issues with respect to 3rd party integrations like Adobe, DocuSign, SFDC, SAP, Workday with contract lifecycle management (CLM) product
- Understand how the ICM product works and how it is used by customers.
- Interact with customers to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members.
- Follow and contribute to defined CRM processes to manage customer requests efficiently.
- Test hot fixes, patches and upgrade deployment support in production and staging environments.
- Define and track bugs for Development and offer innovative ideas to improve product quality.
- Work practicing agile methodologies, follow best coding practices and ensure quality timely delivery.
- Role may involve travel to customer locations.
- 5+ year s previous experience in Application Development, Support or sustaining engineering role.
- Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
- Outstanding written and verbal communication skills, presentation skills.
- The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer s problem.
- Willingness to work in shifts and travel on demand.
- Proven track record in solving problems from a technical and business perspective.
- Experience with electronic signature process, SAP Ariba, SFDC, Workday, CRM integration with contract management systems is a plus.
- Knowledge of contract management systems or workflow systems is a strong plus.
- Minimum Education: Science or Engineering graduate
Employment Type: Full Time, Permanent
Read full job descriptionIcertis Interview Questions & Tips
Prepare for Icertis Senior Software Engineer roles with real interview advice
People are getting interviews at Icertis through
People are getting interviews through
(based on 33 Icertis interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
43%
27%
9%
9%
3%
9% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Senior Software Engineer at Icertis are saying
Rating based on 31 Senior Software Engineer
reviews
Anonymous · Software Development
in Pune
Likes
Good people. Good pay. Flexibility, wfh
Dislikes
No work life balance, no respect for employees personal time or off days,Very less annual leaves, very hectic work everything is priority at the same time and same one person should work on it.
Read 31 reviewsSenior Software Engineer salary at Icertis
reported by
231
employees
with 4-9
years exp.
₹9.7
L/yr - ₹28
L/yr
At
par with the average Senior Software Engineer Salary in India
View more details
What Icertis employees are saying about work life
based on 280 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Icertis Benefits
Submitted by Company
Company RSUs Health Insurance Work From Home Matching Gift Program Company sponsored soft-loans
Submitted by Employees
View more benefits 
Compare Icertis with
Apttus
Compare
Zycus Infotech
Compare
SirionLabs
Compare
SAP Ariba
Compare
Coupa Software Inc
Compare
ContractPodAi
Compare
Agiloft
Compare
Thomson Reuters
Compare
Oracle Cerner
Compare
R Systems International
Compare
Chetu
Compare
Onward Technologies Inc
Compare
Temenos
Compare
Globant
Compare
UKG
Compare
Veritas
Compare
AVEVA
Compare
Visteon
Compare
Infor Global Solution
Compare
PTC
Compare
Similar Jobs for you
Icertis Pune Office Location
Pune Office
S. No 106 A\1 First Floor, Muttha Chambers II, Bhamburda, Senapati Bapat Road
Pune
411016
411016
Share an Interview