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Senior Software Engineer, Customer Support (Tech)
Icertis
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Troubleshoot and resolve customer issues with respect to 3rd party integrations like Adobe, DocuSign, SFDC, SAP, Workday with contract lifecycle management (CLM) product
- Understand how the ICM product works and how it is used by customers.
- Interact with customers to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members.
- Follow and contribute to defined CRM processes to manage customer requests efficiently.
- Test hot fixes, patches and upgrade deployment support in production and staging environments.
- Define and track bugs for Development and offer innovative ideas to improve product quality.
- Work practicing agile methodologies, follow best coding practices and ensure quality timely delivery.
- Role may involve travel to customer locations.
- 5+ year s previous experience in Application Development, Support or sustaining engineering role.
- Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
- Outstanding written and verbal communication skills, presentation skills.
- The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer s problem.
- Willingness to work in shifts and travel on demand.
- Proven track record in solving problems from a technical and business perspective.
- Experience with electronic signature process, SAP Ariba, SFDC, Workday, CRM integration with contract management systems is a plus.
- Knowledge of contract management systems or workflow systems is a strong plus.
- Minimum Education: Science or Engineering graduate
Employment Type: Full Time, Permanent
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People are getting interviews at Icertis through
People are getting interviews through
(based on 33 Icertis interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
43%
27%
9%
9%
3%
9% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Icertis are saying
Rating based on 31 Senior Software Engineer
reviews
Anonymous · Software Development
in Pune
Likes
Good people. Good pay. Flexibility, wfh
Dislikes
No work life balance, no respect for employees personal time or off days,Very less annual leaves, very hectic work everything is priority at the same time and same one person should work on it.
Read 31 reviewsSenior Software Engineer salary at Icertis
reported by
220
employees
with 4-8
years exp.
₹9.7
L/yr - ₹27
L/yr
At
par with the average Senior Software Engineer Salary in India
View more details
What Icertis employees are saying about work life
based on 278 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Icertis Benefits
Submitted by Company
Company RSUs Health Insurance Work From Home Matching Gift Program Company sponsored soft-loans
Submitted by Employees
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