Senior Engineer - Software Support

• The Senior Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365
• This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations
• Responsibilities include Technical Support, Critical Issue Resolution, Training Documentation, System Monitoring, and Collaboration with internal and external stakeholders
• Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW
• In summary, Software Support is crucial in ensuring user satisfaction and resolving software-related issues
• They collaborate with various teams, provide technical assistance, and contribute to improving software applications
• Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role

• GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.
• You are also responsible for sharing knowledge within the client service team and relevant feedback with RD.

Responsibilities:

Responsible for efficiently handling and resolving technical issues passed on by L2.