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Mobicule Technologies

Compare

3.0

based on 88 Reviews

11 Mobicule Technologies Jobs

Technical Support

Mobicules Technologies

3.0

based on 88 Reviews

1-4 years

Mumbai

1 vacancy

Technical Support

Mobicule Technologies

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

SQL Automation Testing Customer Support Linux Administration Database Management Windows System Administration

+ 3 more

Job Description

You will be responsible for the maintaining software system and resolve issues of customers accounts or infrastructure. The success of Mobicule is in your hands as you support computer software integration by diagnosing and troubleshooting problems. You will have access to the new learning, tools and technology, and a limitless career path with the technology leader. Come to Mobicule and create an impact!

Tech Support
Quick Resolution
Immediate Assistance
Troubleshooting problems
Customer Support

Troubleshooting problem resolution is the core of the Technical Support role. Provide Technical support and address Customer queries quickly to get it into root of their problem which is one of the core skills a Technical Support is expected to possess.

Managing requirements both at the project level and stakeholder level are vital in fulfilling business needs.

Monitoring system software

Troubleshooting, diagnosis, resolution, and escalation

Interaction with Customers

Technical Knowledge.

Ensuring Bugs are resolved within time bound and recorded in database.

Requirements
Skills & Tools:

Well versed with SQL and UNIX commands

Good Communication & written English skills

Ability to diagnose and troubleshoot basic technical issues

Positive attitude towards learning new things

Sense of ownership

Excellent problem -solving skills.

Excellent organizational skills.

Up-to-date knowledge of the latest IT and software trends.

Strong Multitasking skills

Exposure of Windows/Linux/Oracle database system server environments

Job Responsibility what will you do

Taking ownership of customer issues reported and seeing problems through to resolution.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits.

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

Provide prompt and accurate feedback to customers.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals.

Why you should join Mobicule

Growing Company: Mobicule is leader in sales force automation via mobile devices. Innovative technologies and aspirants

Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

Get an Exposure: You get to work and deal with our valued customers.

Create an Impact: Mobicule gives you the environment to create an impact on the product and transform your ideas into reality.

Desired Requirements:

Proven work experience as a Technical Support Engineer or similar role

Bachelor in Computer Science or equivalent degree.

Work in shift & roster (365x7 environments)