Senior QA Engineer

The Senior QA Engineer will oversee in-process quality management, conduct internal audits (process and product), and ensure conformance to quality standards. The role includes leading quality initiatives, driving continual improvement, and managing customer satisfaction by addressing complaints and reducing scrap costs.

Key Responsibilities:

• Enhance customer satisfaction by ensuring zero-defect products and timely resolution of customer complaints (20%).
• Conduct diagnosis, troubleshooting, and RCCA to minimize scrap costs and improve quality (20%).
• Lead quality activities and validate objectives within production cells (10%).
• Perform audits to ensure compliance with product and process specifications (10%).
• Drive continuous improvement in quality systems (IATF, ISO) and support customer/internal audits (20%).
• Proactively reduce customer returns by addressing process gaps (20%).

Key Skills & Qualifications:

• Education: Diploma/B.E/B.Tech in Electrical & Electronics.
• Experience: 6+ years in customer quality and complaint handling in manufacturing.
• Technical Skills: Knowledge of QMS, 8D, SPC, FMEA, PPAP, ISO 9001:2015, IATF, Six Sigma Green Belt, and related quality tools.
• Soft Skills: Strong communication, problem-solving, team collaboration, and customer handling skills.

Performance Objectives:

• Reduce customer complaints and improve yield.
• Ensure flawless NPI product launches with zero customer claims in the first 6 months.