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Zenoti

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3.0

based on 149 Reviews

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3 Zenoti Senior Product Support Specialist Jobs

Senior Product Support Specialist

4-8 years

Hyderabad / Secunderabad

1 vacancy

Senior Product Support Specialist

Zenoti

posted 25d ago

Job Role Insights

Flexible timing

Job Description

Requirements
Whats the Opportunity
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.
What Will I be doing
  • Work with customers to help them solve issues they have with using Zenoti
  • Own customer reported issues and see problems through to resolution
  • Consult with customers to ensure their business operations run effectively on Zenoti
  • Follow all defined processes in the team when working on issues
  • Be part of the ticketing system and handle the client reported issues.
  • Be proud of what you work on, obsess about the quality of the work you produce
  • Influence the direction of the product by providing feedback about challenges customers have with using our product
What Skills do I need
  • 4 to 8 years in supporting web-based enterprise applications
  • A willingness to solve problems for our customers
  • A technology-centric background
  • Previous advanced support experience with data-driven, web-based applications
  • Strong logical, analytical and problem solving skills
  • Excellent communication skills
  • Work in night shifts
  • Can work in a fast paced, ever changing, start-up environment
Benefits
  • Comprehensive medical coverage for yourself and your immediate family
  • An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counselling, stress management, the inclusion of family for most benefit awareness building sessions
  • Unlimited vacation
  • Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives

Employment Type: Full Time, Permanent

Read full job description

Zenoti Interview Questions & Tips

Prepare for Zenoti roles with real interview advice

People are getting interviews at Zenoti through

(based on 28 Zenoti interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
56%
11%
11%
7%
4%
11% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Senior Product Support Specialist at Zenoti are saying

2.0
 Rating based on 1 Senior Product Support Specialist review

Likes

Salary and allowance apart from that everything thing is terrible

Dislikes

Work culture , management, Training, Streamlining of process are completely pathetic.

Read 1 review

Senior Product Support Specialist salary at Zenoti

reported by 20 employees with 3-7 years exp.
₹11.7 L/yr - ₹17 L/yr
48% more than the average Senior Product Support Specialist Salary in India
View more details

What Zenoti employees are saying about work life

based on 149 employees
75%
85%
80%
56%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Zenoti Benefits

Cafeteria
Free Food
Work From Home
Team Outings
Health Insurance
Job Training +6 more
View more benefits

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