Senior Process Analyst

Job Summary

• End to end back office service for Insurance Broking Accounts ( IBA)

• Perform credit control

• Perform cash and payment reconciliation and system allocation

• Perform client and insurer statement reconciliation

• Premium and return premium collections including providing reminders to Broker, Account Executive, Insured, and Insurers

• Follow up and query management for unmatched cash, uncollected debt, queries preventing settlement to Brokers, Insureds, Insurers and third parties etc.

• Make payments to Clients, Brokers, Insureds, Insurers and third parties including approving payment per the agreed approval process (Bureaux and Non-Bureaux)

• Collect funded balances

• PPW and PPC payment ownership

• Ensure adherence to FCA client money rules

Other tasks as required by the Team lead or Senior Technician

Years of experience needed –

• 1-4 years of experience in insurance, accounting, or another financial services sector

Technical / Non-Technical Skills:

Relationships:

Team Members:

• Regular interaction with Trainee Technicians to review and provide guidance on deliverables

• Mentor Trainee Technicians

Others:

Within the company:

• Collaborate with stakeholders to identify improvement opportunities and manage expectations

• Participate and proactively contribute to new project related initiatives

Outside the company:

• Liaise with the Clients, Agents, Retail Brokers, Insurers

Person Specifications:

Education : Graduate/ Post Graduate

Work Qualifications: Insurance or accounting industry qualification is a plus

Experience:

Essential:

• Experience in one of these areas: credit control and cash allocation, accounts payable, account reconciliation

• Understanding of insurance process

Added advantage but no compulsion:

• IBA experience

Certifications Needed: NA