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Genpact

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3.9

based on 30k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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39 Genpact Senior Principal Consultant Jobs

Senior Principal Consultant - Amazon Connect Integration Architect

Headstrong (GENPACT)

3.9

based on 30k Reviews

8-12 years

Pune

1 vacancy

Senior Principal Consultant - Amazon Connect Integration Architect

Genpact

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

AWS Architecting Medical Billing Social Media Marketing CCTV Monitoring IVR Testing

+ 3 more

Job Description

Inviting applications for the role of Senior Principal Consultant Amazon Connect Integration Architect

In this role, We are looking for experienced candidate in the field of Information and Technology with hands-on experience in Amazon Connect. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS services. Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities

Strong expertise in integration technologies, including API management, message queues, and middleware.

Knowledge of best practices for securing APIs, including authentication, authorization, and encryption, to ensure the integrity and confidentiality of data during integration processes.

Experience with cloud-based integration platforms and services (e.g., MuleSoft, Dell Boomi, Apache Camel).

Knowledge of enterprise architecture principles and best practices.

Expertise in implementing robust monitoring and logging mechanisms to track the health and performance of integration solutions, enabling proactive issue identification and resolution.

Familiarity with version control systems for managing changes to integration components, ensuring traceability and reproducibility.

Proven ability to identify and address performance bottlenecks in integration solutions, optimizing data throughput and minimizing latency.

Proven experience in integrating different social media channels, Voice, emails and SMS into the application.

Proven experience in CTI based integrations with telephony systems.

Configure and maintain end to end contact centre using Amazon Connect and AWS services.

Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience.

Configure host integrations for IVR and agent desktop.

Keep up to date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo.

Help in creating a prototype for new features required with Amazon Connect for industry requirements.

Build custom demos for industry and vertical requirements.

Training and upskilling the support team.

Review existing clients AWS account and guide optimization of contact centre and AWS billing.

AWS solution architect/sys ops certification

Mandatory Amazon Connect Migration experience with minimum of 3 migrations.

Amazon Connect implementation experience of 3 implementations.

Contact Flow /IVR tree, Amazon Connect service quota optimization.

Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.

Qualifications we seek in you Minimum Qualifications / Skills

BE/BTECH/MCA

Must have proven record of service improvements and excellent customer relationship management.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

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People are getting interviews at Genpact through

(based on 2.1k Genpact interviews)

Job Portal

Referral

Walkin

Company Website

Campus Placement

Recruitment Consultant

42%

13%

12%

16% candidates got the interview through other sources.

High Confidence

What Senior Principal Consultant at Genpact are saying

3.1

Rating based on 51 Senior Principal Consultant reviews

Anonymous · Software Development in Pune

Likes

Nothing much just normal IT service provider

Dislikes

Bench Policy: if you are not getting project within 2 month you will be issued bench notice of 3 month and if unfortunately you are not able to find any project. You will be shown door.

Read 51 reviews

Senior Principal Consultant salary at Genpact

reported by 504 employees with 9-20 years exp.

₹18.9 L/yr - ₹48.4 L/yr

15% more than the average Senior Principal Consultant Salary in India

View more details

What Genpact employees are saying about work life

based on 30k employees

61%

84%

69%

58%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Genpact Pune Office Location

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Pune (1)

Pune Office

Pune: The Cerebrum IT Park, B-1, #1B, Kalyani Nagar, Pune. Pune
411014