Technology Operations Senior Analyst - Mobile SRE

Your key responsibilities

• Provide L2/L3 platform level incident support and engagement of our global remote and mobile platforms we are generally engaged on new issues without prior training/knowledge, platform-level faults, major incidents, and vendor incidents for our mobile device management, Android OS, Apple OS, and remote-access products
• Provide planning and delivery of production changes following ITIL framework
• Be a source of knowledge we provide written and verbal knowledge to our local teams in support of our product space
• Improve what you are doing identify if there is a better way to deliver what you are doing that would be more efficient or improve user experience and help visualize or deliver the improvement if you can
• Provide support for routine operational responsibilities including change verifications and testing, Disaster Recovery exercise support, closure of routine requests and processes

Your skills and experience

• Demonstratable experience supporting end-user devices in the Apple iOS/iPadOS space
• Demonstratable experience implementing, documenting, and/or supporting mobile device management platforms such as Intune, MobileIron, or AirWatch
• Demonstratable experience delivering an end-user or product migration, or large-scale project involving technical support or end-user interaction
• Demonstratable knowledge of Apple mobile device management or declarative device management concepts
• Demonstratable understanding of the basics of Azure and Entra ID
• Experience working in an incident management system such as ServiceNow
• Understanding and capability to provide succinct overviews and reports relating to your projects and delivery communication is key for our team!
• Demonstratable understanding of basic VPN and networking concepts allowing devices to connect securely to corporate networks
• Bonus skills understanding or capability to deliver strategic reporting (e.g. PowerBI), observability from a SIEM (e.g. Splunk, Sentinel), scripting (Python or Powershell), automations from the Microsoft Power Platforms (Power Automate, Azure Runbooks)