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1 Adani Group Senior Officer Job

Senior Officer- CRM

5-8 years

Gurgaon / Gurugram

1 vacancy

Senior Officer- CRM

Adani Group

posted 6mon ago

Job Description

Job Objective:

To ensure to manage all CRM Gamut. To manage customers & team for project assigned. Onboarding

customers for new launches with enhancing customer experience with good CSAT & NPS score.

Fixing an appointment for handover with customers after collecting all dues.

To own process from Booking to possession of units.


Roles and Responsibilities:


Strategic:

  • Client Servicing & supporting by fixing an appointment for handover & at

SRO for ATS/AFS.

  • Interacting with the customers to resolve queries, complaints, and

requests for information.

  • Exclusively handling Possession & Snag rectifications with coordinating

with project team.

  • Ensure customer satisfaction and customer delight with adherence of

process.

  • Coordination internally with BO, F&A, Legal, Liaison for documentation.
  • Manage and operate Customer service portals & maintaining TAT for

interaction/complaints


Operational:

  • Handling Walkins, Emails, Registrations, Collections & Handovers for

assigned project.

  • Ensuring Customer Delight by quick resolution of query/complaints.
  • Maintaining Collection efficiency & Bank Liaison for loan support/APF.
  • Maintaining MIS for assigned projects for ATS, AFS & Handovers.
  • Effectively responding to customers queries & resolving in defined TAT.
  • Managing customers appointments for seamless operation (i.e. ATS/CD

Registration, handover of unit)

  • Responding Emails, Handling Walk inns & Execution of documents of

AFS & ATS.

  • Supporting Sales team in new launches & Seamless onboarding in

system post sales.


Key Interactions:


Internal

  • Sales Team
  • Legal Team
  • Projects Team
  • Finance and Accounts/Back Office

External

  • SRO Vendors
  • Customers
  • SRO officials
  • Banks for Home Loans/AFS Handover

Job Profile:


Educational Qualification and Experience:

  • PGDBM/ MBA with 5 to 8 years of experience from Real Estate/Telecom/Hospitality industry.
  • Must have knowledge of working on Sales Force software.
  • Excellent english communication skills, both verbal and written.
  • Very good Presentation Skills.
  • Present assignment should be with Real Estate Developer with minimum two years experience in
  • Project Handover and New Project launch, prior experience maybe in Telecom/Hospitality industry.


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

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What Senior Officer at Adani Group are saying

4.4
 Rating based on 19 Senior Officer reviews

Likes

Transportation, environment

  • Skill development - Good
  • +3 more
Dislikes

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Read 19 Senior Officer reviews

Senior Officer salary at Adani Group

reported by 63 employees
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₹4.4 L/yr - ₹11.7 L/yr
45% more than the average Senior Officer Salary in India
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What Adani Group employees are saying about work life

based on 1.6k employees
50%
70%
47%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Adani Group Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Free Transport
Cafeteria
Team Outings +6 more
View more benefits

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Adani Group Ahmedabad Office Location

View all
Ahmedabad Office
Headquarter
Shantigram, Near Vaishnodevi Circle, S G Highway, Ahmedabad-382421, Gujarat, India Ahmedabad
382421

Senior Officer- CRM

5-8 Yrs

Gurgaon / Gurugram

6mon ago·via naukri.com

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