Senior Network Engineer

Senior Network Engineer - SDWAN , CCNP

Job Location - Chennai

Level 2 Engineer: 5 to 7 years of relevant experience in Network

Troubleshoot highly complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve highly complex WAN issues in coordination with carriers & suppliers Hands-on experience with Cisco Switches, Cisco Routers, Switches, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, Tunnels, VPN and MPLS.

Good Knowledge of Routing & Switching Protocol, Network Monitoring and remote management tools

Experience in handling CISCO L3 and L2 Devices. Knowledge in MPLS and VPN networks. Perform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues Hands-on knowledge and working experience in Security Productions such as ASA ,FTD, Checkpoint Firewall and WSA appliance. Maintaining and taking the periodical backup of all the IT Components. Designing, updating the WAN & LAN diagrams & documenting the Network details Log, track and take ownership of network/connectivity issues and resolve issues to ensure uptime and meet the agreed SLA. Creation of MOP/SOP and responsible for change management Responsible for technical documentmation of customer network and updating internal knowledge database Perform impact and risk assessments for the planned and project tasks Performance tuning of Network devices Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 1 engineers Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 2 network engineers and other staff as necessary Ability to prioritize and multitask. Excellent communication and interpersonal skills