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Mashreq Global Services

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3.2

based on 346 Reviews

Video summary

3 Mashreq Global Services Senior Manager Technology Jobs

Senior Manager - Technology\..GTB- AMS-GTB

Mashreq Bank

3.2

based on 346 Reviews

14-15 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Manager - Technology\..GTB- AMS-GTB

Mashreq Global Services

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Incident Management Production Support CCTV Monitoring Application Development SAP Data Migration

+ 2 more

Job Description

A production support person manager is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.

Good knowledge of Corporate online banking domain
Knowledge of iGTB-CBX application
Ability to work on Unix platform, Oracle, PL-SQL knowledge mandatory
Good knowledge in Core Java / .Net with external systems integration like DB/Web services.
Good knowledge in Apache/Tom cat or any other web server.
Good knowledge in Payments Gateways, client browsers and configurations
Ability to review, understand system documentation.
Good verbal and written communication including ability to prepare system documentation.
Ability to interpret solution documentation and identify areas of concern and recommend approach.
Ability to multi-task in a dynamic work environment.
9+ years programming and support experience with 1+ years project work in a relevant domain.
Computer Science degree or equivalent.
Position specific requirements - GTB

Discuss all production support aspects with application development management.
Provide technical support for production cycles jobs and troubleshoots issues.
Prepare/verify production transfer documentation.
Monitor applications to ensure adequate system resources to process at production standards.
Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.
Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
If required, follow up with vendor for resolution and closure of the issue.
Develop application blueprints, roadmaps and data migration strategies
Deploy bug fixes in test environment and perform SIT.
Get the fix tested by users and take appropriate actions to move the change in Production.
Coordinate with DBA for re-indexing activities as per the system DB requirements.
Coordinate with associated teams for Security/OS/DB patches in development environment.
SOP preparation/update for production activities.