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Premium Employer

Sandoz

Compare

4.0

based on 391 Reviews

2 Sandoz Senior Manager Quality Jobs

Senior Manager Quality Solutions Operations

Sandoz

4.0

based on 391 Reviews

8-11 years

Warangal, Hyderabad / Secunderabad, Nizamabad

1 vacancy

Senior Manager Quality Solutions Operations

Sandoz

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Supply Chain Management Project Management Operations Incident Management Risk Management

+ 4 more

Job Description

This role ensures that Technology products deployed globally and locally are operated effectively and in compliance to regulations throughout their lifecycle enabling quality services to be delivered to stakeholders as per agreed service descriptions
Defines the operations strategy together with the product teams of the respective areas and in close collaboration with other Technology functions
Acts as the global operational service lead for all solutions within the Quality Solutions area
The role will be joining Supply Chain, Manufacturing & Quality team and plays a critical role for the success of our future Digital Quality Strategy

Major Accountabilities:

Collaborate with Directors and Associate Directors within the function to proactively shape the portfolio and technology roadmap (3-5y horizon), especially taking care of system live cycle requirements
Ensure SLAs are met for all Technology Services, collect customer feedback, and identify optimization areas; identify and manage risks related to Technology Services.
Execute and implement good operational governance models with all relevant stakeholders in collaboration with the product delivery projects
Implement and lead external operations teams and contribute to the contract definition and selection process of external operations service providers
Ensure investments are leveraged by following the governance model leveraging existing solutions
Accountable for Technology operations across SMQS including manufacturing sites with the help of external service providers
Initiate product update, replacement, and retirement projects based on product lifecycle schedules determined during product operations
Effective at critical incident management, drive process improvements towards increased production efficiencies
Integrate services horizontally across organizational units, and manage operations of interfaces between systems and products by collaborating with other Technology functions
System operations budget accountability to the business. Help business to understand their choices to manage technology costs
Close partnership with Suppliers/Vendors, managing KPIs, identifying and continuously working on improvement areas for Operations stability
Fully accountable for determining the operational objectives and medium-term planning according to the long-term plans established by the Technology Strategy
Contributes to and interprets business and Technology strategy to shape strategy and future direction for the Sandoz Operations
Develop knowledge above silos across business functions and ensure business accountabilities are executed
Provide input on demand requirements for the creation and maintenance of overall Technology strategy

Key Performance Indicators:

Successful operations of standardized solutions within the respective area for Sandoz Operations that are well aligned to the business strategy and global Technology Strategy
KPls which are relevant for customer satisfaction are clearly defined, constantly measured, and met
Meeting yearly budget target for Technology operations

Ideal Background:

Education : Bachelor s degree in computer or IT related field or technical discipline, MBA optional

Languages:

English

Experience and Skills:

> 8 years experience working in an IT environment
> 5 years experience working on Quality Solutions and integration with other systems
> 3 years experience in managing teams and external vendors
Excellent experience and proven track record in organizing and running IT operations for Quality applications
Excellent experience in working on leading internal and external operations teams and manage external vendors
Understanding of pharmaceutical industry. Preferred business process know-how in the domain of Quality and laboratory systems
Solid understanding of GxP, ITIL and CSV regulations
ServiceNow experience
Good experience of Analytics Tools, for example Power BI, Qlik Sense