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Verizon
6 Verizon Senior Manager Jobs
4-8 years
Hyderabad / Secunderabad, Chennai
Experience Management-Senior Manager
Verizon
posted 5d ago
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. If you're fueled by purpose, and powered by persistence, explore a career with us.
The Verizon Value Organization is Verizon's portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight talk, Tracfone and more serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better-connected world through accessible, quality wireless for all.
This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.
About this role
The Senior Manager, Lead Experience Manager leads a team responsible for developing, identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding and Managing customer journeys. This role will be leading an experience area under the direction of the Senior Manager - Experience Management as part of the Onboarding & Support Journey. This role lets you use your full expertise for strategic leadership and mentoring. Join us in redefining customer journeys that sets a new standard for customer experience.
What you'll be doing
The Senior Manager, Lead Experience Manager is responsible for developing, identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve experiences for customers.
What we're looking for
You'll need to have:
Even better if you have one or more of the following:
Employment Type: Full Time, Permanent
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