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22 Schneider Electric Senior Manager Jobs
Senior Manager - Customer Satisfaction & Quality
8-10 years
₹ 9 - 28.14081L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Senior Manager - Customer Satisfaction & Quality
Schneider Electric
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collect and analyze all data relative to the range quality on a worldwide scope, with a specific focus on customer experience.
- Define the Offer Quality Performance targets and manage the execution of the improvement plan in coordination with Plants and Partners.
- Review Offer performance and manage the performance gaps (surveillance plan, etc..).
- Guarantee Customer Satisfaction, quality and efficiency of Offer evolution actions, challenging on the quality of deliverables.
- Define the quality priorities and contribute to range strategy by a strong presence in Board-of-Change.
- Create and oversee implementation of Offer Quality Assurance Plans .
- Strong interpersonal skills, Team player & passion for Customers and Quality.
- Able to work effectively in a multicultural environment & with cross-functional teams.
- Demonstrate good Analytical and problem-solving skills.
- Influencing & Convincing skills, across different levels of the organization
- Experience in Change management & implementation methodology
- Excellent Communication skills (Written / Verbal)
- Self-driven candidate
Employment Type: Full Time, Permanent
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What Senior Manager at Schneider Electric are saying
Rating based on 77 Senior Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Operators category employees getting work life balance, good salary benefits. And leaves.
Here for Operators category is getting very good salary and other benefits, as well as top most management getting good befit and composition. But the real work force is supporting staff, CFT and middle management are not getting hike and market value salaries. No leaves getting, but it's getting labs not paid for used leaves.
- Salary - Poor
Senior Manager salary at Schneider Electric
What Schneider Electric employees are saying about work life
Schneider Electric Benefits
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