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PhonePe

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4.0

based on 2.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Tech Startup - 2024

4 PhonePe Senior Manager Jobs

Senior Manager, Category Management

PhonePe

4.0

based on 2.1k Reviews

3-5 years

Ahmedabad

1 vacancy

Senior Manager, Category Management

PhonePe

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Medical Insurance Stock Broking Financial Services ITSM Stakeholder Management

+ 1 more

Job Description

Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. ASM is responsible for building and maintaining a strong relationship with the Merchants, DSAs and sales executives. The role also requires developing a keen and sharp understanding of local merchant/customer s needs and hence, driving PhonePe transactions based on both brand positioning and local requirements. The incumbent will be responsible to set up and drive the team to achieve the acquisition & quality targets.

Reporting Matrix: The role will report to the State Head and will have 8-10 Territory Sales Managers as direct reports and 70-80 business development executives as indirect reports.

Responsibilities:

Business Growth:

Grow distribution and market share in the assigned area of operations
Identify, interact and develop DSAs to align and drive business in the market
Synthesize inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy
Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance
Benchmark and compare performance with territory to broad base good practices
Plan market size, span & geographies for TSM / TL / BDE / FL s
Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap
Ability to understand formats/data so as to gather right information,
viz
, in cases when we want them to do surveys and develop insights

Stakeholder Management:

Handle merchant escalations in market & partner with various internal stakeholders to resolve them
Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc
Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders
Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement.

People Management:

Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team
Onboard the new team members and help them assimilate PhonePe ways of working
Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development
Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs
Understand the reasons of exit and take corrective action to reduce attrition
Drive team level R&R and engagement practices

Quality Management:

Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action
Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM
Monitor performance on compliance parameters to ensure zero deviation

R equirements:

MBA from Tier 1 campus with good academic record
3-5 years of relevant experience in sales and distribution/business development
Excellent interpersonal skills to manage situations on the ground
Should have managed larger teams on the ground
Exposure to the start up environment is an added advantage
Problem solving abilities with strong bias for impact
Strong ethics and discretion while dealing with customers
Drive for result, able to demonstrate/quantify success relative established targets and metrics

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
we'llness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy