Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 7L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 8L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 1L+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

25 results are available, use up and down arrow keys to navigate.

Senior Manager

104 Senior Manager Jobs in New Delhi

GN - SONG - Service - CX - Conversation Design - Senior Manager

Accenture Solutions Pvt Ltd

3.8

based on 56.9k Reviews

10-14 years

Mumbai, Gurgaon / Gurugram, Delhi/Ncr

1 vacancy

GN - SONG - Service - CX - Conversation Design - Senior Manager

Accenture

posted 22hr ago

Job Role Insights

Flexible timing

Key skills for the job

Supervision Customer Service

Job Description

Location:Bangalore, Chennai, Pune, Hyderabad

Must have skills:Developing interactive models using conversational platforms and deep understanding of customer-centered design processes

Good to have skills:

Consulting experience

Job
Summary:As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Ideate and execute on compelling design workshops

Identify use cases and user journeys that can benefit from conversational experiences.

Own every stage of the conversation design process, from research and design to conversational scripting and QA.

Define NLP requirements and work with the AI/Discovery team to deliver solutions

Advise clients on industry best practices (when appropriate)

Accurately estimate time to complete work

Continually experiment with new tools and technologies

Ability to research and provide strategic, goal-driven solutions for clients

Collaborate with other designers, both offshore & onshore, including Co product managers, developers, UX designers and other stakeholders across the organization.

Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients issues

Work efficiently across VoiceFlow, Botsociety, Kore.AI, Visio, Adobe HD and Figma.The profile requires both technical and functional experience on Customer Service Domain

Extensive customer experience and operational excellence

Having executed similar projects is mandatory

Professional & Technical Skills:

Apply best of breed digital practices- Deep-dive with solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.

Maximize experience in developing interactive models:Use relevant conversational platforms to design and apply interactive models

Use deep understanding of customer-centric design processes:Apply working knowledge of customer-centered design, complemented with consulting experience

Innovate with Creativity:Demonstrate an ability to work in a fast-paced environment with the ability to abstract detail into larger patterns.

Lead pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.

Lead practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

Additional Information:

An opportunity to work on with key G2000 clients

Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed into everything"from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

Qualifications

Experience:10+ years of digital experience and solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.

Educational Qualification:MBA from a tier 1 institute

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture Senior Manager roles with real interview advice

What Senior Manager at Accenture are saying

3.6

Rating based on 116 Senior Manager reviews

Anonymous · Consulting in Gurgaon / Gurugram

Likes

Good culture Good growth opportunities, Decent compensation

Salary - Good

+5 more

Dislikes

Culture, growth opportunities and compensation have declined from great to good in last 2-3 years. The focus is only on share price, no longer a people focused company

Read 116 Senior Manager reviews

Senior Manager salary at Accenture

reported by 2k employees with 11-25 years exp.

Unlock

₹19.4 L/yr - ₹77 L/yr

105% more than the average Senior Manager Salary in India

View more details

What Accenture employees are saying about work life

based on 56.9k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.7

Compare

Capgemini

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

Genpact

3.8

Compare

LTIMindtree

3.8

Compare

Deloitte

3.8

Compare

IBM

4.0

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.5

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT DATA, Inc.

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.4

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.0

Compare

Microsoft Corporation

4.0

Compare

Similar Jobs for you

Senior Manager at Accenture Solutions Pvt Ltd

Mumbai

10-20 Yrs

₹ 12-22 LPA

Senior Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

8-13 Yrs

₹ 10-15 LPA

Analytical at Accenture Solutions Pvt Ltd

Mumbai, New Delhi + 1

8-12 Yrs

₹ 13-18 LPA

Consultant at Accenture Solutions Pvt Ltd

Pune

5-10 Yrs

₹ 10-14 LPA

Consultant at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

5-10 Yrs

₹ 10-14 LPA

Senior Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

8-12 Yrs

₹ 10-14 LPA

Senior Manager at Accenture Solutions Pvt Ltd

New Delhi

5-10 Yrs

₹ 10-14 LPA

Senior Manager at Accenture Solutions Pvt Ltd

New Delhi

5-10 Yrs

₹ 10-14 LPA

Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

4-9 Yrs

₹ 8-13 LPA

Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

8-11 Yrs

₹ 10-13 LPA

Accenture Mumbai Office Location

View all

Mumbai (1) New Delhi (1) Noida (1) Bangalore / Bengaluru (1) +1 more

Mumbai Office

1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
400708