Sr. Executive- Cluster Workforce Manager

Job Description
1. JOB DETAILS:
Position Title:
Reports to:
Sr.Executive – Cluster Workforce Manager
Regional WF Head
Department:
Workforce Management
2. JOB PURPOSE
As a Cluster Workforce Manager, the candidate will be responsible for store level hiring & manpower gaps, regular store visits
and close all the BA & Flexi hiring gap through Vendor/Aggregators or by visiting the nearest area.
3. KEY ACCOUNTABILITIES
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Workforce Availability: Oversee the end-to-end process of recruiting, onboarding, and scheduling riders and
restaurant staff to maintain consistent coverage across restaurants within the region.
Recruitment Strategy: Develop and execute a comprehensive recruitment strategy, leveraging referrals, sourcing
partners, aggregators, and targeted below-the-line (BTL) activities to generate a steady influx of potential riders.
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Collaborative Coordination: Establish and maintain close collaboration with the regional operations team to align
workforce availability with demand, ensuring seamless service delivery.
Process Implementation: Lead the implementation of new workforce management processes and ensure adherence
to established procedures to optimize efficiency and maintain a high standard of service.
Performance Metrics: Set and monitor key performance metrics related to workforce availability, recruitment, and
adherence to processes, driving continuous improvement.
The Circle Workforce lead plays a pivotal role in shaping a responsive and productive workforce, directly impacting
the quality of service and contributing to the Circle growth and success.
Additional Points :
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Backend code creations for own circle.
Generate store level hiring leads.
Onboarding new vendors & aggregators.
Visiting critical stores and solve the problems.
Complete ownership for the own circle.
3. KEY STAKEHOLDERS
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Internal Stakeholders – Operations, Store level performance, Manpower gaps (Flexi/BA), Onboarding.
External Stakeholders – Sourcing through Vendor & Aggregators.
4. QUALIFICATIONS, EXPERIENCE, & SKILLS:

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Graduate/Post Graduate with 2-5 years of experience in Supply & Operations.
Experience in vendor management.
Strong negotiation, communication, and interpersonal skills.
Analytical mind-set with the ability to use data to drive decisions.
Ability to adapt to a fast-paced, dynamic environment.
Team player with a collaborative and creative approach to problem-solving.