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1 greytHR Senior Executive Job
Senior Executive - Customer Success
4-6 years
Bangalore / Bengaluru
1 vacancy
Senior Executive - Customer Success
greytHR
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position Title : Senior Executive - Customer Success
About Greytip:
Greytip Software is India s no.1 cloud HR Payroll software solutions company based out of Bangalore, founded with the aim of providing relevant and cost-effective software solutions in the HR domain to companies worldwide.
greytHR - India s 1st ever fully integrated cloud-based HR Payroll software with a customer base of over 20,000+ businesses, we touch the lives of 20,00,000+ users daily offering multiple tools in areas such as Core HR Employee Self Service, Payroll Statutory Compliance, Leave Attendance, Employee Onboarding Offboarding and much more.
Greytip Headquartered in Bangalore, India has branches across India in Mumbai, New Delhi, Chennai, Hyderabad, Pune also making presence in Dubai.
Position Purpose :
Replacement for existing resource.
Preferred Functional Knowledge:
- Good Communication Skill
- English, Hindi (Mandatory) + Malayalam / Telugu / Marathi / Gujarati will be an added advantage
- Good Patience to listen.
Key Responsibility:
- Being an effective connector and communicator, you establish rapport with new customers, partnering with them starting at onboarding to proactively ensure their success.
- You foster successful relationships with customers, earning the right to reference-ability.
- You manage and monitor customer support escalation and identify risks, serving as an internal customer support advocate.
- You partner with product management, sharing customer feedback and your own observations to provide ideas on product feature improvement.
- You manage multiple complex customer situations.
- You understand data and it s value to the organization, are conversational in the technical aspects of our capabilities, and can recognize when greytHR can add value to a customer s strategic initiatives
- You are passionate about your customers success.
- During a crisis, you project confidence and put customers at ease.
- You can influence a variety of stakeholders to get the job done for the customer.
Tools experience if any:
- Microsoft Excel
- MS Access SQL ( Optional )
- Customer support tools, such as Zendesk, Freshdesk etc will be a value add.
Qualification and Experience:-
- 4-6 years of experience working in a customer facing position.
- Demonstrated experience in managing complex customer relationships.
- Should have owned the customer issues and ability to lead to closure.
- Experience in SaaS modules will be an advantage.
Benefits:
- Excellent learning and development opportunity in the functional areas of HR Payroll and its automation.
- Great team members energy filled work environment
- Maximum exposure in Service based industry with various customer interactions.
- Flexibility of working Remotely or Office Premises.
- Compensation as per Market Standards.
- Good Communication Skill
- English, Hindi (Mandatory) + Malayalam / Telugu / Marathi / Gujarati will be an added advantage
- Good Patience to listen.
Employment Type: Full Time, Permanent
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People are getting interviews at greytHR through
People are getting interviews through
(based on 15 greytHR interviews)
Job Portal
Referral
Company Website
60%
13%
7%
20% candidates got the interview through other sources.
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What Senior Executive at greytHR are saying
Senior Executive salary at greytHR
reported by
5
employees
with 4-9
years exp.
₹4.5
L/yr - ₹8
L/yr
10%
more
than the average Senior Executive Salary in India
View more details
What greytHR employees are saying about work life
based on 161 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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greytHR Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Headquarter
Greytip Software Private Limited
GRAPE GARDEN, 29/30, 17th H Main Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095, India
Bengaluru/Bangalore, Karnataka
560095
560095
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