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Engaged Employer

Srijan Technologies

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3.5

based on 117 Reviews

Video summary

1 Srijan Technologies Senior Delivery Manager Job

Senior Delivery Manager

Srijan- A Material Company

3.5

based on 117 Reviews

15-18 years

Gurgaon / Gurugram

1 vacancy

Senior Delivery Manager

Srijan Technologies

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Healthcare Medical Billing Counselling CMS Agile Coaching

+ 4 more

Job Description

Own the Engagement plan to deliver to the expected outcomes & impact

Expert of Agile ways of working including SAFe, Scrum, Kanban

Create and drive the engagement plan to deliver to the expected outcomes & impact

Own estimation using Story Points

Provide visibility and predictability on the plan to key stakeholders through active tracking of the plan, and measuring key metrics (flow, quality, value)

Proactively manage Risk/issues/ Dependencies for the engagement

Address Customer issues/ Escalations in cooperation with the Account Manager

Own Stakeholder Management, Governance and Communication

Identify key stakeholders, their objectives and expectations from the engagement

Align engagement plans to deliver to the stakeholder objectives

Gather feedback from the stakeholders and define action plan to incorporate the feedback

Establish a communication plan for all key internal/external stakeholders

Define reports and drive the forums for key stakeholders (daily, weekly, monthly, quarterly)

Collaborate with internal stakeholders across Practices to align them on engagement plan, progress, priorities and actions

Engage with third-parties/ consultants to improve the solution or resolve any issues/ dependencies

Own Team setup and management:

Setup the team for success by driving team onboarding, ramp up/knowledge transfer

Actively manage the fulfilment needs for the engagement through staffing/ hiring/ contracting. Ensure the required systems are kept updated and provide heads-up/ communication to key stakeholders on the fulfilment status

Resolve team conflicts using conflict resolution techniques and encourage team bonding to build trust and collaboration

Mentor delivery leaders, team members to build a high performing team by encouraging learning, innovation, career growth amongst team members

Encourage team-members/group to participate in Organisation activities and contribute to initiatives/forums

Lead by example/ be the role model on the Organization Values, culture and encourage your teams to contribute to building M+ as a Great Place to Work

Manage the Engagement Financials

Effectively track and improve the financial health of the Engagement by exploring relevant levers that can be applied in the context

Identify key financial metrics for the Engagement and provide updates on the metrics in required forums

Manage engagement revenue and resource forecasts, and define course correction/ recovery actions

Manage engagement invoicing/ billing details

Drive the engagement maturity

Proactively schedule reviews and audits for the Engagement to de-risk and address any critical issues

Improve the delivery maturity of the Engagement by incorporating audit/review findings and enabling adoption of best practices

Drive continuous improvement plan to incrementally evolve the outcomes for the team

Drive a culture of experimentation and learning in the team

Contribute learnings/ accelerators from the engagement back to Material methods & tools repository

Support account growth

Engage the clients on future roadmap for the Engagement

Proactively provide insights on potential business opportunities to Material Client Partner for further exploration

Prepare customer proposals and statements of work

Actively participate in new Business Development

Build an understanding of Material offerings to work more effectively along with a cross-practice team for delivering an engagement successfully

About you

Minimum experience required is 15 -18 years in software industry.

8+ years Program management experience with end-to-end delivery

Industry leading Scrum Master certifications like SAFe/ CSM

Should have hands on experience in P&L, Gross Margins, Revenue Target.

Strong understanding of Agile and associated toolset (Jira/ ADO/ Test and Dev Automation tools)

Strong understanding of CMS/Platform/Insights/Data Engineering background is a must

Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction across different models (T&M, Fixed Price, Staff Aug, Managed Services)

Experience in managing an enterprise product development team preferably in a multi-geo or offshore environment

Excellent leadership and stakeholder management skills

Excellent communication, presentation, and planning skills

Exceptional organizational, leadership, team management and stakeholder management skills

Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities

Ability to handle multiple projects and assignments

Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.

Employment Type: Full Time, Permanent

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