MANAGER - DELIVERY

Job Title: Manager Operations

Department: Operations

Job Summary:

We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.

Key Responsibilities:

• Operations Management:

• Oversee daily operational activities to ensure efficient and effective operations.

• Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.

• Identify operational issues and proactively implement solutions.

• Develop and implement operational strategies to achieve short-term and long-term business goals.

• Team Leadership:

• Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.

• Conduct regular team meetings, performance reviews, and training programs.

• Foster a positive work environment and ensure adherence to company policies and procedures.

• Process Optimization:

• Analyze workflows and operational processes, identifying areas for improvement.

• Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.

• Utilize technology and systems to automate and streamline operations.

• Quality Assurance:

• Establish and monitor key performance indicators (KPIs) to track quality and operational standards.

• Ensure adherence to company quality policies and regulatory requirements.

• Resolve customer issues and complaints promptly, ensuring customer satisfaction.

• Cross-Department Collaboration:

• Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.

• Assist in forecasting and planning to meet operational demands and business needs.

• Reporting & Analysis:

• Prepare regular reports on operational performance, including productivity, costs, and quality.

• Present analysis and recommendations to senior management for strategic decision-making.

Qualifications & Skills:

• Education:

• Bachelor s degree or a Master s degree or relevant certifications is a plus.

• Experience:

• 8-14 years of experience in operations management in US healthcare (AR, Coding or Billing).

• Proven track record of managing teams, driving process improvements, and achieving operational goals.

• Skills:

• Strong leadership and team management skills.

• Excellent problem-solving and decision-making abilities.

• Proficiency in using operational management tools and software.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Knowledge of budgeting and financial management.

• Ability to adapt to changing business needs and priorities.

• Personal Attributes:

• Detail-oriented with a focus on efficiency and quality.

• Strategic thinker with a hands-on approach to execution.

• Proactive, self-motivated, and results-driven.