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2 Celonis Senior Customer Support Engineer Jobs
Senior Customer Support Engineer
8-11 years
₹ 33 - 40L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Senior Customer Support Engineer
Celonis
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
- Named technical contact for Premium Support Customers
- Accept, qualify, drive and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
- Qualify problems or defects for handover and collaboration with 3rd Level
- KPI adherence based on external Service Level Agreements and Organizational Level Agreements
- Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
- Prepare and deliver Webcasts to customers and support staff on selected technical topics
- Collaborate with customers based on given and preferred communication channels
- Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization Participate in 24/7 shift schedule
The qualifications you need:
- You hold a Bachelor of Computer Science or related degree
- Have minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements
- Obtained ITIL, ITIL v3 Foundation Certification, any additional ITIL certification is seen as a plus
- Have proven experience in administration of heterogeneous Linux/Unix systems and deep knowledge in SAML, SSO, LDAP, JKS
- Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
- Have experience with database systems (SAP HANA, Oracle, MS SQL Server)
- Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
- Have senior customer communication and handling skills
- Strong customer value and service-oriented mindset
- Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake
Employment Type: Full Time, Permanent
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People are getting interviews at Celonis through
People are getting interviews through
(based on 4 Celonis interviews)
Job Portal
Company Website
75%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Senior Customer Support Engineer at Celonis are saying
Senior Customer Support Engineer salary at Celonis
reported by
4
employees
with 8-11
years exp.
₹30.5
L/yr - ₹40
L/yr
586%
more
than the average Senior Customer Support Engineer Salary in India
View more details
What Celonis employees are saying about work life
based on 7 employees
Strict (10am - 7pm)
Monday to Friday
International travel
Day Shift
Celonis Benefits
View more benefits
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