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1 Zeta Senior Associate Job

Senior Associate - Reliability Operations

2-4 years

Hyderabad / Secunderabad

1 vacancy

Senior Associate - Reliability Operations

Zeta

posted 14d ago

Job Description

The Senior Associate Reliability Operations role is critical in ensuring the continuous, reliable, and secure operation of our SaaS products, operating in a 24x7 support capacity. This role involves proactive monitoring, incident response, and collaboration with teams across the organization to maintain optimal service levels. The Senior Associate will participate in a rotating shift schedule to ensure high availability, rapid issue resolution, and support for key reliability initiatives. Senior Associate will serve as a key escalation point, mentor junior team members, and lead critical efforts to optimize operational workflows and systems.
Responsibilities:
    • 24x7 Monitoring and Support: Oversee the health, performance, and availability of cloud-based SaaS infrastructure and applications, using monitoring tools like Prometheus and Grafana, and respond to alerts during assigned shifts. Alignment and adherence to organization process to maintain the SLA.
    • Incident Management: Act as the first responder in a 24x7 rotation, managing and mitigating service disruptions, following standard incident procedures, and escalating issues to SMEs as needed.
    • Deployments and Change Management: Manage deployment lifecycle of the applications. Proactively engage with SMEs to resolve deployment process issues or challenges.
    • Troubleshooting and Resolution: Use diagnostic tools and scripts to resolve common issues in real-time and collaborate with cross-functional teams to analyze and address root causes.
    • Service Health and Reliability: Assist in defining and refining SLAs, SLOs, and SLIs; perform routine checks and follow established runbooks to maintain consistent service reliability.
    • Analysis and Reporting: Regularly review incident data to identify patterns, improve service resilience, and produce shift reports summarizing system health and resolved incidents.
    • Documentation and Knowledge Base: Document incident resolutions, update runbooks, and contribute to an internal knowledge base to improve team response and efficiency.
    • Continuous Improvement Initiatives: Participate in reliability enhancement projects, including automation, configuration management, and tools improvement.
    • Collaboration: Communicate effectively with SMEs to relay critical incident information, insights, and preventive recommendations
    • Mentorship: Work closely with team members to provide guidance during shifts and share insights on improving incident response.
Experience and Qualifications
    • Education: B.Sc IT, B.Sc Computers, BCA or equivalent.
    • Experience: 2-4 years of experience in reliability operations or related 24x7 support role within SaaS or cloud environments
Skills
    • Proficiency in monitoring and alerting tools, such as Prometheus, Grafana, Datadog, or Splunk.
    • Ability to remain composed in high-stakes situations and resolve incidents promptly.
    • Strong verbal and written communication skills to document and relay incident information effectively.
Shift Information
    • 24x7 Rotational Shifts: This role requires availability to work rotating shifts, including nights, weekends, and holidays, to ensure 24x7 support coverage.

Employment Type: Full Time, Permanent

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What Senior Associate at Zeta are saying

4.0
 Rating based on 2 Senior Associate reviews

Likes

Flexible working hours

  • Salary - Good
  • +4 more
Dislikes

Due to flexible working hours there is no time to end your work

Read 2 Senior Associate reviews

Senior Associate salary at Zeta

reported by 12 employees with 4-9 years exp.
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₹6.3 L/yr - ₹15.9 L/yr
64% more than the average Senior Associate Salary in India
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What Zeta employees are saying about work life

based on 253 employees
78%
85%
73%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Zeta Benefits

Submitted by Company
Child care
Gymnasium
Cafeteria
Free Food
Team Outings
Education Assistance +2 more
Submitted by Employees
Cafeteria
Team Outings
Health Insurance
Job Training
Gymnasium
Soft Skill Training +6 more
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Zeta Mumbai Office Location

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Mumbai Office
Directiplex, Old Nagardas Road, Andheri (East) Mumbai
400069

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