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2 Synopsys Senior Associate Jobs
IT Support, Sr Associate
5-8 years
Hyderabad / Secunderabad, Bangalore / Bengaluru
1 vacancy
IT Support, Sr Associate
Synopsys
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provides IT support through phone, tickets, and chat to Synopsys workforce around the world
- Support to include timely resolution of problems of moderate scope involving laptops/desktops, mobile devices and applications
- Responsible for resolution of common account issues and troubleshooting
- Provides ticket status updates to management and end-users
- Supports and maintains effective relationships with end users
- Exercises judgement within defined procedures and practices to determine appropriate action
Experience: 5-8 years experience End-user/Desktop Support IT Industry
Job Requirements:
- The candidate should possess working knowledge of debugging skills in the Windows environment, along with experience supporting business and connectivity tools including Microsoft Office, Outlook Exchange email, and Remote Access
- Good understanding and experience of Windows Active Directory Services and Exchange email tools preferred
- Some experience and knowledge of LAN/WAN, including TCP/IP and DHCP are preferred
- Knowledge of UNIX, technical writing, MAC Operating System, networking and/or Cisco Unified communications tools a plus
- Must be able to communicate clearly in person, in writing and over the phone
- Patience and politeness in handling customer calls is very critical
- Requires strong interpersonal skills and attention to detail
Employment Type: Full Time, Permanent
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Synopsys Benefits
Health & Wellness Career Growth Community & Belonging 
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