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Engaged Employer

Link Group

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3.8

based on 213 Reviews

2 Link Group Senior Associate Jobs

Senior Associate

Link Group

3.8

based on 213 Reviews

3-9 years

₹ 2.95 - 7.2L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Senior Associate

Link Group

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

MS Office Operations Management Training Customer Experience Management Subject Matter Expertise Business Process Management

+ 3 more

Job Description

Overview

To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team.

Key Accountabilities and main responsibilities

Strategic Focus

To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals.

Operational Management

Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business
Complete mandatory training by the required due date.
To create up keep Business Process Manuals Make training manuals.
To work as a Subject Matter expert in the team.
To ensure the quality and productivity of ones/ self-production exceeds expectations.

People Leadership

To be a mentor to the new joiners or colleagues who need assistance.
Work collaboratively across the firm to achieve the Goals of the team / company

Governance Risk

To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience Personal Attributes

Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.
Effective communication skills, both written and verbal
Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks
Able to maintain a high degree of accuracy and attention to detail
Actively seeks out self-improvement, professional development opportunities and feedback
Ability to work on tight deadlines and follow processes
Basic understanding of relevant industry knowledge and commercial impacts
Takes ownership of role, responsibilities, and understands the impact on the wider team
Willingness to work in Rotational Shifts
Should have a can do mentality.