JIRA Administrator

Job Summary:

We are looking for an experienced Atlassian Administrator at an intermediate level to join our team. This role involves managing the daily operations, providing support, and resolving break-fix issues for our Atlassian suite of products, including JSM, Jira, Confluence, OpsGenie, and related tools, as well as supporting MS SQL requirements.

Responsibilities:

- Configure, maintain, and support Atlassian tools (Jira, Confluence, Bitbucket) based on best practices.

- Customize workflows, dashboards, and reports in Jira to meet business requirements.

- Manage user permissions and access in accordance with security policies.

- Perform Atlassian product upgrades and plugin installations.

- Troubleshoot and resolve issues and integrations.

- Collaborate with development and IT teams.

- Provide training and support to end-users.

- Document configuration changes, procedures, and processes.

- Rebuilding/Enhancements of new or current projects.

- You will be involved close collaboration with cross-functional teams, PMO, and Service Desk teams to ensure that our Jira and Confluence applications are configured optimally to enhance and align with our business processes.

-

Minimum Qualifications:

2+ years of hands-on experience administering Atlassian products (Jira, Confluence, Bitbucket).

• Proficiency in configuring and customizing Jira workflows, screens, fields, and reports.
• Experience with administering Jira Service Management.
• Strong understanding of permissions schemes and security configurations.
• Ability to troubleshoot and resolve issues independently and as part of a team.
• Excellent communication skills with the ability to interact with stakeholders at all levels.
• Scripting or API Calls.
• Experience with MS SQL is a plus.
• Conversational and business English is a must.