Add office photos
All Filters
9 Segment System Jobs
Services & Strategy Operations Specialist
Segment System
posted 17hr ago
Job Role Insights
Key skills for the job
Job Description
About the job
This position is needed to ensure the successful planning, operations, and hygiene of our Global Professional Services practice.
We are seeking a dynamic and detail-oriented Services & Strategy Operations Specialist to join our Global Professional Services team. As a Services & Strategy Operations Specialist, you will be responsible for overseeing the operational health of our business, including resource allocation, reporting on utilization rates, forecasting future resourcing needs, and assisting with capacity planning. You will work closely with Professional Services leadership to drive the efficiency and effectiveness of our business operations.
Responsibilities
In this role, you ll:
- Oversee the staffing of Professional Services project teams, ensuring the right resources are allocated to the right projects at the right time.
- Monitor and report on resource utilization rates, providing insights and recommendations to optimize resource deployment.
- Collaborate with teammates to forecast resourcing needs and assist in capacity planning to meet future project demands.
- Ensure our internal operational and reporting systems remain current and truthful. Leverage these systems to inform strategic direction and decisions for our practice.
- Work closely with Professional Services leadership to align operations strategy with business objectives to support the overall success of the Professional Services business.
- Put your mark on Professional Services by paying attention to details and speaking up when improvement or correction is needed. Identify opportunities for process improvements in Professional Services and implement changes to enhance efficiency and effectiveness.
- Maintain clear and consistent communication with Professional Services team members to understand project requirements and resource constraints.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Important-
For any required qualifications, please remember that you can only interview candidates who meet
ALL
of the required qualifications. If your list of required qualifications changes during the interview process, you
MUST
update the JD to reflect the new required qualification(s). (Eg., if you say that 7 years of relevant experience is required for your role, you cannot interview someone with less than 7 years of experience. Before interviewing someone with less than 7 years of experience, the JD must be updated and reposted to reflect the new requirement.)
- Proven experience supporting or running a business function, preferably within consulting or professional services.
- Strong analytical skills with the ability to forecast and plan resource needs effectively.Strong proactive communication skills and an ability to drive cross-functional collaboration and action with other team members.
- Experience working with multiple stakeholders and/or departments to achieve a single outcome by connecting the dots around cross-departmental dependencies.
- Hands-on experience around data maintenance related to inputs such as capacity, utilization, revenue, margin targets and forecasting.
- Experience operating in a growth-mode environment where policies and procedures can evolve quickly in order to scale.
- Ability to work effectively in a remote setting, managing North America hours.
- Ability to support multiple timezones synchronously and asynchronously.
- 5+ years of relevant experience
Desired:
- Experience using cloud-based tools such as Google suite, Tableau, CRM applications (Salesforce.com), PSA applications (Cloud Coach), Messaging (Slack), Video (Zoom), etc.
Employment Type: Full Time, Permanent
Read full job descriptionCompare Segment System with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Reliance Retail
Compare
IBM
Compare
iEnergizer
Compare
LTIMindtree
Compare
Compliance Operations Specialist 1
1-2 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview