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Segment System

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17 Segment System Jobs

Developer Evangelist, Ecosystem

Segment System

4-8 years

Remote

1 vacancy

Segment System

posted 4hr ago

Job Role Insights

Key skills for the job

Python Healthcare Project Management SMS PHP US Staffing

+ 4 more

Job Description

This position is needed to partner with enterprise developers to create innovative Twilio-powered solutions to address their business challenges. The Developer Ecosystem team focuses on facilitating customer engagements and providing educational content to help customers identify and resolve key business issues, empowering development teams to successfully build with Twilio. The role requires a deep understanding of the developer community and technical knowledge, as well as the ability to take complex ideas and make them accessible in order to inspire creativity through code.

The role involves collaborating with a global team to plan and host developer engagements, in partnership with sales and product leaders, as well as marketing teams. The ideal candidate thrives in dynamic environments, aiming to boost customer satisfaction through high-quality, innovative projects. They will act as a liaison between stakeholders and engineering teams at Twilio s top enterprise customers, facilitating events that empower developers to create technical solutions on channels like SMS, Voice, WhatsApp, and Email.

Responsibilities

In this role, you ll:

Plan and host in-person and virtual events for developers at top companies using Twilio, managing staffing, event planning, agenda creation, and team registrations.
Present on Twilio products and customer engagement while assisting teams in building prototypes for demos that solve real business problems.
Navigate cross-functional collaboration and negotiate within Twilio to align with program and engagement objectives.
Work directly with key stakeholders at major customers, coordinating calls, working on-site, and acting as liaison for technical projects.
Drive projects independently from inception to completion, outlining key milestones and ensuring deadlines are met.
Communicate project plans, progress, and outcomes effectively to stakeholders at all levels.
Write clear and empathetic content, including blog posts and technical tutorials, addressing complex challenges faced by developers.
Ensure an exceptional developer experience with Twilio, measured by customer feedback.
Support innovation and customer experience through meetings and workshops focused on identifying and defining business problems.
Develop engaging events and content focused on helping developers use the Twilio platform to solve technical use cases.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:
Important-

For any required qualifications, please remember that you can only interview candidates who meet

ALL

of the required qualifications. If your list of required qualifications changes during the interview process, you

MUST

update the JD to reflect the new required qualification(s). (Eg., if you say that 7 years of relevant experience is required for your role, you cannot interview someone with less than 7 years of experience. Before interviewing someone with less than 7 years of experience, the JD must be updated and reposted to reflect the new requirement.)

Proficient in writing Python, PHP, Node, C# (.NET), or Java with insights into web frameworks within or across these languages.
Over 5 years of experience writing production code, with strong empathy for developers to successfully guide their building process.
Experienced in cross-functional collaboration with teams like sales, support, and marketing.
Creative and collaborative problem-solving skills, with a focus on data-driven decision-making for system and process improvements.
Skilled in storytelling to highlight developers building on Twilio and inspire others.
Experience in public speaking, writing, or organizing engaging programs.
Familiarity with project management tools and methodologies.

Desired:

Ability to influence and build effective working relationships across all levels of the organization.
Excellent skills in influencing, problem-solving, consensus-building, and strong interpersonal communication.
Experience in organizing and running developer events.
Proven experience with design thinking and human-centered design methodologies and frameworks.

Employment Type: Full Time, Permanent

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