Third Line Security Engineer

• Form an integral part of 24*7 rota to provide security in-life support
• Work on complex incidents, problems and changes within the Operational environment.
• Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
• Be the technology SME for specialised product as per contract or business need
• Be the Contract SME obtaining full infrastructure, tools and process knowledge.
• Be the Single point of Contact for design or contract team for any operation query or escalation support
• Contribute to new Product launch and technical evaluation for managed security services
• Provide escalation support to team members including first and second line of defence.
• New customer on-boarding and Acceptance into Service of new product for existing customers.
• Root cause analysis and building PIR as and when required
• Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
• Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
• Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
• Acting as advisor for the customer to improve the overall Security Services of the customer.

Mandatory:

• Hands-on experience in operation and management of security infrastructure.
• Minimum Troubleshooting experience of 6 years of experience on following products/technologies
• Next generation Palo Alto, Firewalls, Prisma
• Cisco Firepower/FTD
• Fortinet Virtual/Appliance
• IPS, Web Application Firewalls
• Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
• Experience in troubleshooting issues on Netscaler.
• Zscaler, Netskope, Cisco Umbrella.
• Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
• Knowledge of SDWAN will be an added advantage
• Ability to provide Tier 3 support and manage complex and escalated tickets
• Knowledge of Cyber Security domains will be an added advantage
• Stakeholder management and ability to work under pressure
• Effective oral and written communication

• Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
• Minimum professional level certification in CCIE Security , PCNSE, CCNP Security, Zscaler Certified, NSE4, NSE5.